Trust Customer messaging : OpenSRS Customer Support

To access the Trust Service messages, from the gear menu at the top of the page, click New Messaging.

When you see a checkmark in the Active column, it means that the message is enabled and will be sent when it is triggered by the associated action. If you remove the checkmark, the message is disabled and will not sent. If the checkbox is greyed out however, you cannot disable the message and it is always sent.

You can click a link in the Message Name column to view and, in some cases, edit the contents of the message.

Editing customer messages

When you click to display a message, it opens in the Editing Message page, which allows you to view and, in some cases, edit the contents of the message. If there is a checkmark in the Enabled checkbox it means that the message will be sent whenever the associated trigger occurs. If you remove the checkmark, the message is disabled and will not be sent. If the checkbox is greyed out however, you cannot disable the message and it is always sent.

You can add or remove text in any of the editable fields. In addition, the Tab Legend section lists all of the variable tags that can be used in the message. To add a tag to an editable message, put your cursor in the location where you want to insert the tag and then click the add tag icon.

Trust Service SSL order messaging

The messages whose type is listed as Trust Service - SSL Certificate Order Messaging are sent when a Trust Service certificate is ordered or processed. Click the Message Name to view and, optionally, edit the message, including any placeholders.

Message name	Explanation	Editable (Y/N)
Message to Reseller when certificate approver rejects the order	Notifies the Reseller that the SSL certificate was rejected by the approver.	Y
Message to reseller when vendor revokes the certificate	Notifies the Reseller that the certificate vendor rejected the order.	Y
Message to reseller when vendor cancels the order	Notifies the Reseller that the certificate vendor cancelled the order.	Y
Message to reseller when vendor completes order	Notifies the Reseller that the order has been completed and the certificate has been sent to the end user contacts.	Y
Message to Admin Contact when True Biz ID certificate order is processed	Notifies the admin contact that the request for a True BusinessID certificate is in process.	Y
Message to Admin Contact when True Biz ID with EV certificate order is processed	Notifies the admin contact that the request for a True BusinessID with EV certificate is in process.	Y
Message to Admin Contact when Domain Vetted certificate order is processed	Notifies the admin contact that the request for a domain vetted certificate is in process.	Y
Message to Admin Contact when Organization Vetted certificate order is processed	Notifies the admin contact that the request for an organization vetted certificate is in process.	Y

Trust Service SiteLock order messages

The messages whose type is listed as Trust Service - SiteLock Order Messaging are sent when a SiteLock Trust Service product is ordered. On the Customer Messaging page, click the Message Name to view and, optionally, edit the message, including any placeholders.

Message name	Message description	Editable (Y/N)
Message to Admin Contact when SiteLock order is processed	Notifies admin contact that the SiteLock order has been processed.	Y
Message to Reseller when vendor cancels SiteLock order	Notifies the Reseller that a SiteLock order has been rejected by the vendor.	Y
Message to Reseller when vendor completes SiteLock order	Notifies the Reseller that SiteLock has completed the order and sent the certificate to the admin contact.	Y

Trust Service TRUSTe order messages

The messages whose type is listed as Trust Service - TRUSTe Order Messaging are sent when a TRUSTe Trust Service product is ordered. On the Customer Messaging page, click the Message Name to view and, optionally, edit the message, including any placeholders.

Message name	Message description	Editable (Y/N)
Message to Reseller when TRUSTe order has been rejected by supplier	Notifies the Reseller that a TRUSTe order has been rejected by the vendor.	Y
Message to Admin Contact when TRUSTe order is revoked	Notifies the admin contact that their business does not meet TRUSTe privacy requirements.	Y
Message to Reseller when vendor completes TRUSTe order	Notifies the Reseller that the TRUSTe order is complete and the certificate has been sent to the admin contact.	Y
Message to Reseller when vendor cancels TRUSTe order	Notifies the Reseller that TRUSTe has cancelled the order.	Y
Message to Admin Contact when TRUSTe order is processed	Notifies the admin contact that the order has been processed and they can now log in to TRUSTe to generate their privacy policy.	Y
Message to Admin Contact when TRUSTe order is fulfilled	Notifies the admin contact that the order has been processed and they can log in to TRUSTe to obtain their privacy policy and seal.	Y
Message to Admin Contact when TRUSTe order is on hold	Notifies the admin contact that TRUSTe made revisions to the privacy policy that need to be reviewed and approved.	Y

Trust Service Free Trial order messages

The messages whose type is listed as Trust Service - Free Trial Order Messaging are sent when a Trust Service Free Trial is ordered or processed. On the Customer Messaging page, click the Message Name to view and, optionally, edit the message, including any placeholders.

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Message name	Explanation	Editable (Y/N)
Message to Admin Contact when Free Trial order is processed	Notifies the admin contact that the request for a Trust Service 30 day free trial is in process.	Y
Message to Reseller when customer cancels Free Trial order	Notifies the end user that the 30 day free trial has been cancelled.	Y
Message to Admin Contact when Free Trial order is cancelled	Notifies the admin contact that the 30 day free trial has been cancelled.	Y

Trust Service Malware Scan order messages

The messages whose type is listed as Trust Service - Malware Scan Order Messaging are sent when a Malware Scan Trust Service product is ordered. On the Customer Messaging page, click the Message Name to view and, optionally, edit the message, including any placeholders.

Message name	Explanation	Editable (Y/N)
Message to Admin Contact when Malware Scan order is processed	Notifies the admin contact that the GeoTrust Malware Scan order has been processed.	Y

Trust Service SSL renewal messages

The messages whose type is listed as Trust Service - SSL Certificate Renewal Messaging are sent when a Trust Service certificate is about to expire. On the Customer Messaging page, click the Message Name to view and, optionally, edit the message, including any placeholders.

Message name	Explanation	Editable (Y/N)
Reseller Daily Upcoming Renewal Reminder	Daily report to Reseller that lists certificates that are expiring in 60, 30, and 10 days as well as those that expired within the last 30 days, and those were renewed the previous day.	Y
Renewal reminder email 60 days before expiry date	Notifies admin contact that their certificate will expire in 60 days.	Y
Renewal reminder email 30 days before expiry date	Notifies admin contact that their certificate will expire in 30 days.	Y
Renewal reminder email 10 days before expiry date	Notifies admin contact that their certificate will expire in 10 days.	Y
Renewal reminder email at expiry date	Notifies admin contact on the day that their certificate is expiring.	Y
Renewal reminder email 10 days after expiry date	Notifies admin contact that their certificate has expired and reminds them to renew it.	Y

Trust Service Malware Scan renewal messages

The messages whose type is listed as Trust Service - Malware Scan Renewal Messaging are sent when a Malware Scan Trust Service product is about to expire. On the Customer Messaging page, click the Message Name to view and, optionally, edit the message, including any placeholders.

Message name	Explanation	Editable (Y/N)
Message to Admin Contact when Malware Scan order is expiring in 60 days	Notifies admin contact that their GeoTrust Malware Scan service will expire in 60 days.	Y
Message to Admin Contact when Malware Scan is expiring in 30 days	Notifies admin contact that their GeoTrust Malware Scan service will expire in 30 days.	Y
Message to Admin Contact when Malware Scan order is expiring in 10 days	Notifies admin contact that their GeoTrust Malware Scan service will expire in 10 days.	Y
Message to Admin Contact when Malware Scan order at expiry date	Notifies admin contact on the day that their GeoTrust Malware Scan service is expiring.	Y
Message to Admin Contact when Malware Scan order is 10 days after expiry	Notifies admin contact that their GeoTrust Malware Scan service has expired and reminds them to renew it.	Y

Trust Service SiteLock renewal messages

The messages whose type is listed as Trust Service - SiteLock Renewal Messages are sent when a SiteLock Trust Service certificate is about to expire. On the Customer Messaging page, click the Message Name to view and, optionally, edit the message, including any placeholders.

Message name	Explanation	Editable (Y/N)
Message to Admin Contact when SiteLock order is expiring in 60 days	Notifies admin contact that their SiteLock seal expires in 60 days.	Y
Message to Admin Contact when SiteLock order is expiring in 30 days	Notifies admin contact that their SiteLock seal expires in 30 days.	Y
Message to Admin Contact when SiteLock order is expiring in 10 days	Notifies admin contact that their SiteLock seal will expire in 10 days.	Y
Message to Admin Contact when SiteLock order is at expiry date	Notifies admin contact on the day that their SiteLock seal is expiring.	Y
Message to Admin Contact when SiteLock order is expired 10 days ago	Notifies admin contact that their SiteLock seal has been expired for 10 days.	Y

Trust Service TRUSTe renewal messages

The messages whose type is listed as Trust Service - TRUSTe Renewal Messaging are sent when a TRUSTe Trust Service certificate is about to expire. On the Customer Messaging page, click the Message Name to view and, optionally, edit the message, including any placeholders.

Message name	Explanation	Editable (Y/N)
Message to Admin Contact when TRUSTe order is expiring in 60 days	Notifies admin contact that their TRUSTe privacy policy expires in 60 days.	Y
Message to Admin Contact when TRUSTe order is expiring in 30 days	Notifies admin contact that their TRUSTe privacy policy expires in 30 days.	Y
Message to Admin Contact when TRUSTe order is expiring in 10 days	Notifies admin contact that their TRUSTe privacy policy will expire in 10 days.	Y
Message to Admin Contact when TRUSTe order at expiry date	Notifies admin contact on the day that their TRUSTe privacy policy is expiring.	Y
Message to Admin Contact when TRUSTe order is 10 days after expiry	Notifies admin contact that their TRUSTe privacy policy has been expired for 10 days.	Y

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