Viewing Orders in Storefront

You can find your orders on the Storefront Orders page. Here, you can customize views by applying filters.

Viewing orders

  1. Log in to Storefront.
  2. Select the Orders tab.
  3. All orders are displayed on this page.
    Orders page toolsFunction
    Order IDView the details of an order.
    FiltersSort orders by their status.
    Export CSVCreate a CSV file of your orders to download.

Understanding order statuses

Each order will have a status indicating its current stage. 

  1. Log in to Storefront.
  2. Select the Orders tab.
  3. Here is a list of order statuses along with their definitions.
    Order StatusDefinition
    CompletedThe order was successful and completed.
    PendingThe order is pending.
    CanceledThe order has been canceled.
    FailedThe order has failed.
    Note: Failed status: If the payment capture was unsuccessful due to incorrect payment information or bank rejection.
    Partially CompletedThe order has only been partially completed.
    Partially RefundedThe refund has not been fully completed.
    RefundedThe order has been refunded.

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