Email Notifications

Storefront can send you email notifications when key events happen in your store — orders completing, new customers signing up, domains being modified. Instead of checking Storefront Manager to stay informed, you configure which categories of events you want delivered to your inbox, and Storefront pushes them to you as they occur.

Email notifications are configured per event category. You can send each category to one or more email addresses, and the same address can receive multiple categories.

This feature is distinct from webhooks, which are for automated system-to-system integrations. Email notifications are for you and your team to stay informed. See Webhook Notifications if you want to trigger automated workflows in your own systems.

Note: This is also separate from the automatic emails Storefront sends to your customers about their own subscriptions — renewal reminders, expiration notices, and payment-failed alerts. Those aren't configurable from here; they're controlled by the reminder dates you set when creating each product. See Managing Customer Subscriptions in Storefront.

Event categories

Notifications are organized into three categories. You subscribe at the category level — subscribing to Orders, for example, means you receive an email for every event within that category.

Orders — covers all order lifecycle events: payments authorized, captured, charged, refunded, and orders completing.

Customers — covers customer account activity: new accounts created, logins, password resets, email verification, contact updates, payment method changes, and currency preference changes.

Domains — covers all domain-level events: registrations, renewals, transfers, DNS changes, nameserver updates, contact privacy changes, domain lock and auto-renew toggles, forwarding changes, WHOIS updates, and domain imports.

Setting up notifications

1. Log in to Storefront Manager.
2. Go to Settings, then select the Notifications tab.
3. You will see the three categories: Orders, Customers, and Domains.
4. For each category you want to enable:
   • Toggle the category on.
   • Check the Email checkbox.
   • Click the three-dot menu to open the email configuration modal.
   • Your own account email is pre-filled. Add, edit, or remove addresses as needed.
   • Click Save.

Each configured address receives its own individual email per event — notifications are not sent as CC or BCC.

Sending a test notification

After configuring a category, you can send a test email to verify everything is working. Click Send Test from the three-dot menu for that category. A test email with sample data is sent to all configured addresses for that category. This is also useful if you want to preview the email format before events start arriving.

Managing subscriptions

Adding or changing email addresses

Open the three-dot menu for the relevant category and update the address list in the modal. There is no limit on the number of addresses per category, and the same address can be used across multiple categories.

Temporarily disabling notifications

You can disable notifications for a category without losing your configured email addresses. Two ways to do this:

• Uncheck the Email checkbox — leaves addresses configured but stops sending. Useful if you want to pause notifications and resume later.
• Toggle the category off — disables all notifications for that category globally. When re-enabled, your email addresses and settings are preserved.

Both options are also accessible from the three-dot contextual menu as Enable/Disable, without needing to open the full settings view.

How notifications relate to the event log

Email notifications and the Storefront event log draw from the same underlying data. Every event that triggers a notification also appears in the event log. The event log is the complete record; email notifications are a proactive subset of it delivered to your inbox.

If you receive a notification about something unexpected, you can go straight to the event log to see the full context — who performed the action, the IP address, and the timestamp. See Using the Storefront Event Log for details.

Notifications vs. webhooks

Both draw from the same event categories. You can have both active simultaneously.

Related articles

• Viewing and Managing Orders in Storefront
• Storefront Webhook Notifications
• Using the Storefront Event Log

Questions? Contact OpenSRS Support.