Viewing Orders in Storefront

All your orders can be found on the Storefront Orders page. You can customize views by applying filters.

Viewing orders

1. Log into Storefront.
2. Select the Orders tab.
   
3. All orders are displayed on this page.
   

   Orders page tools	Function
   Order ID	View the details of an order.
   Filters	Sort orders by their status.
   Export CSV	Create a CSV file of your orders to download.

   

Understanding order statuses

Each order will have a status indicating its condition. 

1. Log into Storefront.
2. Select the Orders tab.
   
3. Each order has a status indicating its condition.
   

   Order Status	Definition
   Completed	The order was successful and completed.
   Pending	The order is pending.
   Cancelled	The order has been canceled.
   Failed	The order has failed. Note: Failed status: If the payment capture was unsuccessful due to incorrect payment information or bank rejection.
   Partially Completed	The order has only been partially completed.
   Partially Refunded	The refund has not been fully completed.
   Refunded	The order has been refunded.

   

Managing Orders 

The orders page shows all orders done by your customers, including date, amount, and status.

1. Log into Storefront.
2. Select the Orders tab.
   
3. Click the order ID.
   
4. You can review all order details under the Order Items tab.
   
5. The Transactions tab will show you the order status.
   

Back to top

Was this article helpful? If not please submit a request here