Storefront Manager Account Overview

OpenSRS Storefront is a fully hosted, brandable e-commerce site that lets you start selling domains immediately. Storefront handles all the end-user billing on your behalf, allowing customers to pay by credit card using the OpenSRS payment gateway service. Customers manage their domains through a user-friendly Domain Manager, allowing them to deploy, manage, and renew the services provisioned through your Storefront.

Managing domains

1. Log into Storefront Manager.
2. Select the Domains tab.
   
3. Choose the domain you wish to view from the list on the domains page.
   
4. Review the domain status under the Domain details tab.
   
5. All changes to the domain are listed under the Event log tab.
   

Managing customers in Storefront

You can view and manage your customers in Storefront Manager. The Customers tab displays a list of your customers and their last login date.

1. Log into Storefront Manager.
2. Select the Customers tab.
   
3. A list of your customers is displayed with their last log-in date.  For a detailed view, click the customer name.
   
4. After selecting a customer to view, Storefront Manager provides tools to help manage your customers.

   Customer tools	Function
   Customer details	Contact details and password information can be found and updated here.
   Domains	A list of the customer's domains along with their status.
   Event log	A list of changes made to this customer's account.
   Login as customer	Log in to this customer's account.

   

Searching for a customer

You can search for specific customers using keywords in Storefront Manager.

1. Log into Storefront Manager.
2. Select the Customers tab.
   
3. Type in your customer name in the search field.
   

Customer details

1. Log into Storefront Manager.
2. Select the Customers tab.
   
3. A list of your customers is displayed with their last log-in date.  For a detailed view, click the customer name.
   
4. A list of your customers is displayed with their last log-in date.  For a detailed view, click the customer name.
   
5. Upon selecting a customer, the customer details page is displayed.  Here, you can update the email address password, log in as the customer, and change the account status.

Customer domains

1. Log into Storefront Manager.
2. Select the Customers tab.
   
3. A list of your customers is displayed with their last log-in date.  For a detailed view, click the customer name.
   
4. A list of your customers is displayed with their last log-in date.  For a detailed view, click the customer name.
   
5. Click Domains to bring up a list of the customer's domains.  Select a Domain name to view its details.
   
6. The domain details tab provides information
   

Event Log

1. Log into Storefront Manager.
2. Select the Customers tab.
    
3. A list of your customers is displayed with their last log-in date.  For a detailed view, click the customer name.
   
4. Click Event log. The event log displays any customer activity within their account.
   

Order Management 

The Storefront Manager Orders page contains all your orders. You can customize views by applying filters.

Viewing Orders

1. Log into Storefront Manager.
2. Select the Orders tab.
   
3. All orders are displayed on this page.

   Orders page tools	Function
   Order ID	View the details of an order.
   Filters	Sort orders by their status.
   Export CSV	Create a CSV file of your orders to download.

   

Understanding order statuses

Each order will have a status indicating its condition. 

1. Log into Storefront Manager.
2. Select the Orders tab.
   
3. Each order has a status indicating its condition.

   Order Status	Definition
   Completed	The order was successful and completed.
   Pending	The order is pending.
   Cancelled	The order has been canceled.
   Failed	The order has failed.
   Partially Completed	The order has only been partially completed.
   Partially Refunded	The refund has not been fully completed.
   Refunded	The order has been refunded.

   

Orders page overview

The orders page shows all orders done by your customers, including date, amount, and status.

1. Log into Storefront Manager.
2. Select the Orders tab.
   
3. Click the order ID.
   
4. You can review all order details under the Order Items tab.
   
5. The Transactions tab will show you the order status.
   

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