Our help center is always available with guides and domain resources. Should you be unable to find the answers you need, our support team will be happy to assist you in real time. We offer different methods to reach our team, and support is available seven days a week.
2024 Support Holiday Schedule
We’re committed to providing you with fantastic customer service all year long! Just a quick heads-up: our support team will have limited hours or be unavailable during some holidays. Thanks for your understanding!
How to Reach Us on Holidays
During the holidays, when our support team is unavailable, we recommend the following:
- The OpenSRS Knowledge Base is available 24/7 for troubleshooting solutions.
- Submit a support ticket through our Help Center. Our team will respond as soon as possible during our next business day.
- Our chat support will also be available with limited hours.
Below is our holiday schedule, including closures and modified hours:
OpenSRS Holiday Hours
| Date | Hours of Operation | Type of available support |
Tuesday, December 24 (Christmas Eve) | 8 AM to 4 PM ET | Chat and email support only. |
Wednesday, December 25 (Christmas Day) | Closed | Closed |
| Thursday, December 26 (Boxing Day) | Closed | Closed |
| Friday, December 27 | 8 AM to 4 PM ET | Chat and email support only. |
| Saturday, December 28 | 8 AM to 4 PM ET | Chat and email support only. |
| Sunday, December 29 | 8 AM to 4 PM ET | Chat and email support only. |
| Monday, December 30 | 8 AM to 4 PM ET | Chat and email support only. |
Tuesday, December 31 (New Year's Eve) | 8 AM to 4 PM ET | Chat and email support only. |
Wednesday, January 1 (New Year's Day) | Closed | Closed |
Initiating a live chat
Connect with us by starting a live chat, and our advisors can happily take care of you in real time.
Note: For convenience, we suggest signing in to your account before initiating a chat.
- Go to support.opensrs.com and hit Chat.
- Fill out all the required details, and press Start chat.
Note: Providing as many details as possible when you start your chat will help our advisors resolve your request quickly.
Contact information
| Knowledge base | |
| Phone numbers |
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| Services status page |
Teletypewriter (TTY) service access
We're deeply committed to enhancing communication accessibility for individuals with hearing or speech impairments and creating a smooth and inclusive interaction experience. A skilled relay operator will assist in transmitting your message to our advisors when contacting us using a Teletypewriter (TTY) device.
| For the US and Canada |
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| For UK customers |
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| For Australia |
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