Revoke or Cancel SSL Certificate Orders

You can revoke completed DigiCert SSL certificates through the DigiCert guest portal and cancel pending orders directly in the Reseller Control Panel (RCP). This article covers both workflows and explains the refund rules that apply.

Before you begin

• Admin contact email: Have the admin contact email used on the trust order. Guest portal access is limited to that address.
• Common name or supplier order ID: Find these on the order page in the RCP under the status section.
• RCP access: Sign in to the Reseller Control Panel for pending orders.

Revoke a completed DigiCert certificate

Completed DigiCert (including GeoTrust, Thawte, and RapidSSL) certificates are revoked through the DigiCert guest portal. — GeoTrust, Thawte, and Symantec consumer SSL brands were discontinued by DigiCert on September 30, 2020; confirm which DigiCert-issued products this still applies to.

Step 1: Sign in to the DigiCert guest portal

1. Navigate to the DigiCert guest portal login page.
2. Enter the admin contact email used on the order.
3. Enter either the common name or the supplier order ID.
4. Click Continue.
5. Check the admin email inbox for the access code DigiCert sends.
6. Enter the code in the authentication code field and click Sign in.

Step 2: Submit the revoke request

1. From the certificate details section, click the Certificate actions drop-down.
2. Select Revoke order.
3. Enter the reason in the Reason for revocation field and click Revoke.
4. Click Confirm to finalize the request.

Step 3: Notify OpenSRS Support for the refund

For revokes within 30 days, email OpenSRS Support with your order ID after completing the steps above. Support approval is required to issue the refund.

Cancel a pending trust order

Orders that have not yet completed can be cancelled directly from the RCP.

Step 1: Open the trust order

1. Sign in to the Reseller Control Panel.
2. Click the Trust tab and open the order you want to cancel.

Step 2: Cancel the order

1. Scroll to the bottom of the order page.
2. Click Cancel.

Next steps

• Verify refund status: Refunds typically post within a billing cycle. Contact OpenSRS Support if you do not see the credit.
• Reissue if needed: If you revoked the wrong certificate, place a new order through the RCP.
• Review order statuses: See the trust order statuses reference for the full status list.

Questions? Contact OpenSRS Support.