Validating an SSL order is a required step before the certificate authority (CA) issues the certificate. This article lists the validation methods each vendor supports, explains how to change the validation method on an in-progress order, and summarizes the SSL order statuses you will see in the Reseller Control Panel (RCP).
Validation methods by vendor
Note: The validation methods available depend on the certificate type you ordered. Not every method below is offered for every product.
Vendor | Validation methods offered |
|---|---|
Email, DNS validation, file validation | |
Thawte | Email, DNS validation |
GeoTrust / RapidSSL | Email, DNS validation, file validation |
Email, CNAME validation, file validation |
Warning: DigiCert/GeoTrust/Thawte/Symantec consumer SSL brands were discontinued on September 30, 2020. Confirm vendor availability before referencing this table.
Step 1: Open the SSL order
- Sign in to the Reseller Control Panel.
- Click the Trust tab.
- Select the SSL order whose validation method you want to change.
Step 2: Edit the validation method
- Open the Domain validation tab.
- Click Edit in the top right corner.
- Choose the new validation method from the available options and submit.
Note: If the Edit option is not visible, the validation method must be changed manually by OpenSRS Support.
Step 3: Complete the new validation
- DNS: Add the DNS record shown on the domain validation tab to your domain's DNS zone.
- File: Download the validation file linked on the domain validation tab and upload it to your web server.
- Email: Open Actions in the top right corner and click Resend approve email, then approve the message in the recipient's inbox.
Tip: Allow up to 10 minutes for the validation email to be resent and the vendor to validate the order. Contact OpenSRS Support if there is no movement after 10 minutes.
SSL order statuses
Status | What it means |
|---|---|
Order — Pending | The SSL order has been submitted and is pending creation by the vendor. |
Order — Awaiting Approval | The order is waiting to be validated. |
Order — Completed | The order has been validated. |
Order — Declined | The order was declined by the vendor. |
Product — Renewed | The previous certificate has been renewed. |
Product — Active | The certificate has been issued and is fully active. |
Product — Expired | The certificate has passed its expiry date. |
Product — Revoked | The order has been cancelled and is no longer valid. |
Next steps
- Track issuance: Monitor the order in the RCP until its status changes to Product — Active.
- Install the certificate: Once issued, install the certificate on your web server.
- Review trust order statuses: See the full trust order statuses reference.
Questions? Contact OpenSRS Support.
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