Every trust product in the Reseller Control Panel (RCP) is tagged with a status that tells you where it sits in the order lifecycle. Certificate types can take anywhere from a few minutes to several weeks to be approved by the certificate authority (CA), so use this reference to interpret what each status means and how long to expect at each stage.
How statuses are organized
Trust statuses fall into two groups:
- Order statuses — cover the initial order from creation until it becomes a product.
- Product statuses — cover the certificate itself once the order is complete.
Order statuses
Status | What it means | What to do |
|---|---|---|
Pending | The order has been saved as a draft and not yet submitted. | Open the draft in the RCP and submit it when ready. |
In progress | The order is being submitted to the CA; funds are held for processing. | Wait for the CA to begin validation. No action needed. |
Awaiting approval | The order is awaiting validation by the CA. | Complete email, DNS, or file validation as prompted. |
Declined | The CA has cancelled the order; funds are returned. | Review the decline reason in the order details and resubmit with corrections. |
Completed | The order is verified and finalized. | Proceed to install the certificate. |
Cancelled | The order was cancelled; funds are returned. | Place a new order if the certificate is still required. |
Product statuses
Status | What it means | What to do |
|---|---|---|
Active | The order is complete and the certificate is in service. | Monitor the expiry date and renew before it lapses. |
Upgraded | A SiteLock product has been upgraded. | No action needed. |
Activated | A SiteLock product has finished its free trial and is now active. | No action needed. |
Renewed | A renewal order is complete; the certificate is renewed. | Install the renewed certificate if not already deployed. |
Expired | The certificate has passed its expiry date. | Renew or place a new order to restore HTTPS coverage. |
Validation types and issuance time
Validation level determines how long the CA takes to issue the certificate.
Validation type | Issuance time | Recommended use |
|---|---|---|
Domain Validated (DV) | About 10 minutes. | Personal or hobby sites and small forums needing basic encryption for logins, forms, or non-transactional data. |
Organization Validated (OV) | Two to four business days. | Small to mid-sized business sites where company validation matters, including low-volume eCommerce. |
Extended Validation (EV) | Five to seven business days. | Mid-sized to enterprise sites where visitor confidence is critical, such as banking, payments, and high-volume eCommerce. |
Questions? Contact OpenSRS Support.
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