This article lists the email templates that OpenSRS uses to manage end-user consent for GDPR-related data processing. Each template has a specific trigger and audience. Use this reference to understand which template a registrant received and why, and to customize the messaging in the Reseller Control Panel.
Warning: Template names and triggers change as the consent process evolves. Confirm current template behavior in the Reseller Control Panel.
Available consent management templates
Template title | Subject line | When it is sent |
|---|---|---|
GDPR Consent Page Link | Review and update your data use preferences | Sent on request when a reseller clicks the link in the Reseller Control Panel to send the consent management email, or when triggered via the API. |
GDPR Consent Reminder | REMINDER: Action Required to Complete your Order | Sent nightly to asynchronous TLD contacts who have not yet provided the required consent to proceed with the order. Continues nightly for 10 days. |
GDPR Initial Consent Request - Asynchronous | IMPORTANT: Action Required to Complete your Order | Sent when an asynchronous domain is registered or transferred and the contact has not previously consented for that TLD. |
GDPR Initial Consent Request - Synchronous | Set your data use consent preferences | Sent when a synchronous domain is registered or transferred and the contact has not previously consented for that TLD. |
Updated Product Consent Request | URGENT: Review and update your data use preferences | Sent when the legal basis of data elements used for a TLD that already has consent on file changes from contract or N/A to consent. |
How to customize a template
You can customize each template in the Reseller Control Panel under your messaging settings.
Next steps
- Audit each template against your brand voice. Open every consent-related template in the Reseller Control Panel and confirm subject lines, sender names, and body content match your brand standards.
- Map templates to your support playbooks. When a registrant contacts your support team about a consent email, your team should be able to identify which template the registrant received from this list.
- Review the GDPR Consent Management Process article. Understand the synchronous and asynchronous flows that trigger each template.
Questions? Contact OpenSRS Support.