Manage Your Reseller Account Balance

Your OpenSRS reseller account balance funds every domain, email, and SSL transaction you make on the platform. This article shows you how to view your balance, add funds by credit card, PayPal, or ACH, and configure notifications so you never run out of credit. Use it to keep your account topped up and your statements organized.

Before you begin

• You need access to the OpenSRS reseller control panel at manage.opensrs.com.

• Deposits can take up to two business days to apply, so plan ahead.

• OpenSRS recommends purchasing at least one month of credits at a time.

• ACH payments are available only to resellers in the United States and Canada.

• Canadian resellers are subject to GST, and resellers in Ontario or British Columbia are subject to HST. See the Canada Revenue Agency for details.

Open Billing and Payments

From the control panel, click the menu icon in the top right and select Billing and Payments. The section has five tabs: Account Balances, Add Funds, Transactions, Statements, and Settings.

Read your Account Balances tab

The Reseller Account Balance breakdown shows where your funds are committed:

Your Storefront Account balance and Sub-Reseller Commissions (if applicable) appear below the reseller balance.

Add funds

Open the Add Funds tab to deposit by credit card, PayPal, or ACH.

Pay by credit card

• Your payment amount must fall between your daily minimum and maximum charge limit.

• Billing details for an existing saved card cannot be edited at payment time.

• A 3% processing fee is charged on the total billed to your card.

• Download or print your payment confirmation before leaving the confirmation page — it is not available afterward.

Pay by PayPal

• Your payment amount must fall between your daily minimum and maximum charge limit.

• Click Preview Total Charge in the control panel to see the full charge before you confirm on PayPal.

• A 3% processing fee is charged on the total billed.

• Clicking Continue on PayPal returns you to the control panel — it does not finalize the payment. Verify your details and click Pay to complete the transaction.

• Download or print your confirmation before leaving the page.

Pay by Automated Clearing House (ACH)

ACH is available only to resellers in the United States and Canada, and only after your ACH application is approved (typically 3–5 business days). To enable ACH, go to the Settings tab, download the sign-up form, complete it, and submit it from that page.

• Your payment amount must fall between your daily minimum and maximum charge limit.

• ACH payments are manual unless you enable Automated Payment on the Settings tab.

• There is no 3% processing fee for ACH, but your bank may charge its own fee. Confirm with your bank.

• Your ACH bank information is display-only and cannot be changed during a payment.

Search and export transactions

On the Transactions tab:

1. Enter all or part of a transaction ID, type, or description in the Quick filter box and click Search. Results are capped at 500 per search.

2. Click any column heading to reorder the data.

3. Click the blue download button next to the search box to export your last 30 days of transactions as a CSV.

4. Click Advanced Filtering to filter by date range.

View and download statements

On the Statements tab:

1. Select a Statement Type: Reseller's Statements, Reseller's Invoices, or Storefront commission statements.

2. Choose a Statement Period from the last 12 months.

3. Click Download CSV or Download PDF to save a copy.

4. Click any transaction amount link to open a window with full transaction details.

Configure notifications and automated payments

The Settings tab gives you control over notifications, saved cards, and ACH automation.

Account Balance Settings

• Low Account Balance Threshold: The USD amount at which a low-balance notification is sent. The notification only fires when this value is greater than $0.00.

• Low Account Balance Notification Email: The single email address that receives low-balance alerts.

• New Payment Notification Email: The single email address that receives new-payment alerts. It does not need to match the low-balance email.

Financial Statement Settings

Enable or disable monthly statements by email and set the recipient address. This setting does not affect invoices or storefront commission statements.

Saved credit cards

Delete saved credit cards from this section. Cards are added automatically the first time you use them to add funds.

Set up automated ACH payments

If ACH is already enabled on your account:

1. Turn on Automated Payment.

2. Enter a single address in ACH Notification Email.

3. Set the deposit amount in ACH Pre-authorized Amount.

4. Set the trigger in ACH Low Account Balance Threshold. When your balance drops below this amount, the pre-authorized payment runs automatically and a notification is sent.

Apply for ACH payments

If you don't yet have ACH set up and you are in the U.S. or Canada, use the Automated Clearing House Settings section:

1. Click Download form to sign up and complete it.

2. Click Submit Form and upload your completed form.

3. Click Submit File and upload a voided check if it is not included in the form.

You will be notified when your application is approved (typically 3–5 business days).

Next steps

• Set a low-balance threshold: Avoid registration failures by configuring an alert that fires before you run out of credit.

• Enable automated ACH: Remove manual top-ups by automating deposits when your balance dips below your threshold.

• Review the 3% processing fee: Understand how credit card and PayPal fees are calculated so you fund the right amount.

• Export statements monthly: Download CSV or PDF statements from the Statements tab for your accounting records.

Questions? Contact OpenSRS Support.