Manage your reseller account balance

Some things to keep in mind when you make a Credit Card payment:

• Your payment amount must be between your listed minimum and maximum daily charge limit.
• Billing details will be pre-populated if you choose an existing card, and cannot be updated.
• Funds deposited into your reseller account by way of a credit card payment are subject to a 3% processing fee. This fee is charged on the statement amount (total billed to your credit card), with the remainder being placed in your account.
• You will have the option to download or print a copy of your payment confirmation but you will only have the option as long as you are on that confirmation page. Once you navigate away from the page, that option is no longer available.

Some things to keep in mind to keep in mind when making a PayPal payment:

• Your payment amount must be between your listed minimum and maximum daily charge limit.
• Click Preview Total Charge to see what your total will be. This information will not be displayed while you are confirming the payment on PayPal's site.
• Funds deposited into your reseller account by way of a PayPal are subject to a 3% processing fee. This fee is charged on the statement amount (total billed), with the remainder being placed in your account.
• When you confirm your payment information on PayPal's site and click Continue this does not complete your payment. Clicking Continue simply brings you back to the control panel where you must complete the transaction after verifying your payment details. Once you've verified, click Pay to complete the transaction.
• You will have the option to download or print a copy of your payment confirmation but you will only have the option as long as you are on that confirmation page. Once you navigate away from the page, that option is no longer available.

You will only be able to select the option to make an ACH payment if it is set up for your account. To set up ACH payments go to the Settings tab, download the sign up form, fill it out and use the submission feature on that page to apply. Once your ACH application has been approved (usually 3-5 business days) you'll be notified and you'll be able to make manual ACH payments or set up automated ones.

Some things to keep in mind to keep in mind when making a ACH payment:

• Your payment amount must be between your listed minimum and maximum daily charge limit.
• ACH payments are only automated if you enable "Automated Payment" on the Settings tab; otherwise you must make ACH payments manually.
• There is no 3% processing fee for ACH payments, however your bank may collect a fee for this transaction. Check with your banking institution to be sure.
• The information for the financial institution set up for your ACH payments is in the Automated Clearing House Bank Information section of this page and is display only. This information cannot be changed during the process of making an ACH payment.
• ACH payments are only available for Canadian and US resellers.

Click on the transaction amount links to see a window with more details of the particular transaction.

You can delete saved credit cards from the account. Credit cards are added when you use a new credit card to add funds to your account.

You can view or update the following in the Account Balance Settings section:

1. Low Account Balance Threshold
   • Change the US dollar amount at which your account triggers a notification that funds should be added.
2. Low Account Balance Notification Email
   • Update the email address to which low account balance notifications are sent. Only one email address can be set here but it doesn't need to be the same as the new payment notification email address.
     Note: The low account balance notification email is only sent if the value is set to be greater than $0.00.
3. New Payment Notification Email
   • Update the email address to which new payment notifications are sent. Only one email address can be set here but it doesn't need to be the same as the low account balance notification email address.

You can enable or disable the option to receive statements by email and set an email address for them to be sent to. This does not include invoices or storefront commission statements.

If you've set up Automated Clearing House payments on your account, you can either manually add funds to your account via ACH from the Add Funds tab or you can set up Automated Payments in this section of the Settings tab.

To set up automated payments via ACH:

1. Enable Automated Payment.
2. Enter an email address in the ACH Notfication Email field. Notifications can only be sent to one email address.
3. Set the amount of the pre-authorized payment in the ACH Pre-authorized Amount field.
4. In the ACH Low Account Balance Threshold field set the amount that must be remaining in your reseller funds account before a pre-authorized payment will be triggered.

Whenever your reseller account reaches the low account balance threshold amount, your reseller funds account will be topped up with the ACH pre-authorized payment amount. Then a notification email will be sent to the listed email address.

The information for your ACH financial institution is displayed here. If you want to update this information, get in touch with our support team at [email protected].

If you don't have Automated Clearing House payments set up on your account, and you are a reseller in Canada or the US, you will see the option to start the process under Automated Clearing House Settings:

1. Click Download form to sign up and fill it out.
2. Click Submit Form and upload your form.
3. Click Submit File and upload your voided check if it's not included in your form.

Once your ACH application has been approved (usually 3-5 business days) you'll be notified and you'll be able to set up your ACH payments.