Answers to common questions about Storefront that don't fit neatly into a task-based article. If you're trying to complete a specific workflow, the task-based sections will give you more detail.
General
What is Storefront?
Storefront is OpenSRS's white-label domain reseller platform. It gives you a customer-facing storefront where your customers can search, register, and manage domains — and a Storefront Manager console where you configure and manage everything. See OpenSRS and Storefront — How They Work Together for a full explanation of how the two systems relate.
How much does Storefront cost?
Storefront itself is free to activate. OpenSRS charges a $0.75 processing fee per order, deducted from your OpenSRS account balance. You set your own retail prices; the difference between your retail price and the OpenSRS wholesale cost is your margin.
What can I sell on Storefront?
Domains and domain add-ons (contact privacy). Storefront does not currently support selling email hosting, SSL certificates, or other products. These products are planned for future updates.
Can I have more than one Storefront?
No. Each OpenSRS account has one Storefront.
Is there a minimum balance required to activate Storefront?
Yes, your OpenSRS account balance must be above $10 to activate your Storefront and for migration to proceed if you're coming from Legacy Storefront.
Customers and accounts
Do my customers need to create an account to buy a domain?
Yes. Customers must have a Storefront account to complete a purchase. They can create an account during checkout, or you can create one on their behalf in Storefront Manager before they visit.
Can my customers use their existing OpenSRS login?
No. Storefront customer accounts are separate from OpenSRS reseller accounts. A customer's Storefront username and password are specific to your store.
Can the same customer account be used across multiple Storefront stores?
No. Each Storefront is independent. A customer who has an account on one reseller's store cannot use those credentials on a different reseller's Storefront.
What payment methods can customers use?
Credit and debit cards, Apple Pay, and Google Pay are processed through your connected Stripe account. Payment method availability depends on your Stripe configuration and region.
Pricing and currencies
What currencies can I sell in?
USD by default, with optional support for CAD, GBP, EUR, and AUD. See Selling in Multiple Currencies.
Do exchange rates update automatically?
No. When you add a currency, you set your own exchange rate. Storefront shows the current market rate as a reference (updated nightly), but your rate is what customers are charged. You are responsible for updating rates when market conditions shift. See Selling in Multiple Currencies.
Can I set different prices for different customers?
Not directly, pricing is store-wide, not per customer. You can set different rates per TLD using per-TLD pricing, but all customers see the same prices for a given TLD.
Domains and DNS
What TLDs can I sell?
See the Currently Offered TLDs for the full current list.
What are the Storefront nameserver addresses?
a.ns.shopco.com, b.ns.shopco.com, c.ns.shopco.com. Domains using these nameservers get Storefront DNS management and support DNS templates. See Storefront Nameservers.
Can my customers manage their own DNS?
Yes, if their domain uses Shopco nameservers. Customers can add, edit, and delete DNS records from the Storefront customer portal. If a domain uses custom nameservers, DNS is managed externally and customers cannot edit it in Storefront.
What happens if a customer doesn't add a payment method?
Customers without a payment method on file cannot complete purchases or enable domain auto-renewal. Auto-renewals will fail silently for customers who don't have billing information saved.
Operations
What happens if my OpenSRS balance runs out?
New domain registrations fail. Stripe continues to accept payment from customers, but OpenSRS cannot provision the domain without sufficient balance. Orders fail even when customers have paid. Add funds to your OpenSRS account to restore service and ask affected customers to retry. See Adding Funds to Your OpenSRS Account.
Can I log in as a customer to help them?
Yes. From the Customers section of Storefront Manager, open any customer's record and click Log in as Customer. This opens their account in a new tab with full access. Actions taken in this session are logged in the event log as "As Customer." See Managing Customer Accounts and Domains.
Is there a test environment?
Yes. Your Storefront is available in a pre-production test environment at manage.test.shopco.com before going live. The test environment runs on Stripe sandbox mode, no real payments are processed. See Using the Test Environment.
Can I connect more than one Stripe account?
No. Each Storefront connects to one Stripe account.
Can I white-label the store — does it show OpenSRS branding?
Your store runs under your own branding — your logo, colour, and domain name. OpenSRS is not visible to your customers. Stripe charges appear under your Storefront name.
Related articles
- OpenSRS and Storefront — How They Work Together
- Getting Started with Storefront
- Currently Offered TLDs
Questions not answered here? Contact OpenSRS Support.
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