Viewing Customer Event Logs in Storefront

You can search for specific customers in Storefront using keywords and review the event log. The event log provides details about changes made to a domain name, including the date, time, and user who made the change.

  1. Log in to Storefront.
  2. Select the Customers tab.
  3. You will see a list of customers sorted by their last log-in date. To view each customer in detail, select the customer name.
  4. Select Event log. The event log displays any customer activity within their account.

Event Log Enhancements – Guide Update (May 2025)

To better support and enhance visibility into Storefront activity, we've significantly upgraded the Event Log. This update broadens the types of events recorded beyond just domain-centric actions, facilitating easier monitoring of customer changes, troubleshooting issues, and ensuring faster support.

Event Log Category Types

CategoryEvent Description
Domain Import
  • Shows when a domain has been imported. This indicates that the domain is now associated with the customer’s account.
Auto-Renewal Changes
  • Shows when Auto-Renew is enabled or disabled.
Transfer Lock
  • Shows when Domain Lock is enabled or disabled.
Contact Privacy
  • Shows when Contact Privacy is added, renewed, enabled, or disabled.
  • Shows when Contact Privacy Auto-Renew is enabled or disabled.
Name Server Updates
  • Shows improved failure messages. Provides clearer failure messages for nameserver issues, detailing the reason for the failure.
    • Example: Nameserver [ns3.example.com] doesn't exist.
WHOIS Contact Updates
  • Shows updates to the registrant email contact.
Domain Registration
  • Shows how long a domain has been registered in year(s).
Domain Renewals
  • Shows how long a domain is renewed for in year(s).
Name Server Changes
  • Shows when Nameservers have changed.
Domain Forwarding
  • Shows when Domain Forwarding has been added,  updated, or removed.
DNS Changes
  • Shows when DNS has been updated or reset to default.
  • Shows when a DNS template has been applied.
Ownership Transfers
  • Shows when a domain has transferred between customer accounts, showing both the source and destination account names.
Domain Revokes
  • Shows when a domain has been revoked due to violating a rule, policy, or law.
Domain Deletions
  • Shows when a domain has been deleted.

Additional Resources

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