Viewing Event Logs in Storefront : OpenSRS Customer Support

You can search for specific customers in Storefront using keywords and review the event log. The event log provides details about changes made to a domain name, including the date, time, and user who made the change.

Log in to Storefront.
Select the Customers tab.
You will see a list of customers sorted by their last log-in date. To view each customer in detail, select the customer name.
Select Event log. The event log displays any customer activity within their account.

Event Log Enhancements

To better support and enhance visibility into Storefront activity, we've significantly upgraded the Event Log. This update broadens the types of events recorded beyond just domain-centric actions, facilitating easier monitoring of customer changes, troubleshooting issues, and ensuring faster support.

Update: Unified Event Log Format Update (June 2025)

New Standardized Format

Across Customers, Domains, and the new event Log:

New Columns:

Event Type – e.g., Account, Billing, Order, Settings
Event – Descriptive log of what occurred
By – Who performed the action (Customer, Admin, or System)
IP – Source IP address
Timestamp – When it happened

Accessing the Event Log

You can now see all Storefront events in one place:

Go to Storefront.
Click the upper-right menu
Select Event Log between "Storefront Settings" and "View your Storefront".

Filtering & Sorting

Filter by: Reseller, Customer, As Customer, System
Search bar: Search across event text and IP address
Sort by: All columns (Event Type, Event, By, IP, Timestamp)
Default sort: Timestamp (most recent first)

Example Logs

Customers:
Account | Successful login | {customer} | 112.17.72.123 | 2024-12-12 8:31 UTC
Billing | Credit card updated | {customer} | 114.1.74.23 | 2024-10-13 14:31 UTC

Domains:
Order | Domain auto-renewed | Storefront | - | 2024-12-12 8:31 UTC
Settings | Domain unlocked | {customer} | 112.17.72.123 | 2024-12-12 8:31 UTC

With the unified format and powerful filters, tracking Storefront activity has never been easier.

Event Log Category Types

Category	Event Description
Domain Import	Shows when a domain has been imported. This indicates that the domain is now associated with the customer’s account.
Auto-Renewal Changes	Shows when Auto-Renew is enabled or disabled.
Transfer Lock	Shows when Domain Lock is enabled or disabled.
Contact Privacy	Shows when Contact Privacy is added, renewed, enabled, or disabled. Shows when Contact Privacy Auto-Renew is enabled or disabled.
Name Server Updates	Shows improved failure messages. Provides clearer failure messages for nameserver issues, detailing the reason for the failure. Example: Nameserver [ns3.example.com] doesn't exist.
WHOIS Contact Updates	Shows updates to the registrant email contact.
Domain Registration	Shows how long a domain has been registered in year(s).
Domain Renewals	Shows how long a domain is renewed for in year(s).
Name Server Changes	Shows when Nameservers have changed.
Domain Forwarding	Shows when Domain Forwarding has been added, updated, or removed.
DNS Changes	Shows when DNS has been updated or reset to default. Shows when a DNS template has been applied.
Ownership Transfers	Shows when a domain has transferred between customer accounts, showing both the source and destination account names.
Domain Revokes	Shows when a domain has been revoked due to violating a rule, policy, or law.
Domain Deletions	Shows when a domain has been deleted.

Additional Resources

Managing Customers with Storefront

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