Refund processing is now available in Storefront. This guide explains how refunds work, who qualifies, and how to utilize the refund system.
Key policies
Refund eligibility:
- Full refunds can be issued within five days of order creation.
- Partial or full refunds can be issued within 60 days.
- After 60 days, the refund option is disabled.
Fees:
- End customer: Always receives the full refund amount.
- Reseller:
- Does not receive the $0.75 Storefront fee back.
- A $1 revoke fee is charged per refund.
- No refund for domain renewals or privacy protection.
Issuing a refund
Refunds can take 5–10 days to reflect on the customer’s card. You might not be refunded the cost if the order occurred more than 5 days ago.
From the Order Details page
- Click on the order ID.
- Select Issue Refund.
Note: The button is hidden if the order has been fully refunded.
- The option to refund the full amount is pre-selected by default. Press Refund to complete the process.
Note: Refunds are no longer available after 60 days.
- Selecting Partial refund will show an itemized list of eligible items. After selecting the items you wish to refund, click on the Refund button.
Common Stripe failed refund notifications
Common Stripe errors and messages.
| Error message | Definition |
| lost_or_stolen_card | The card was reported lost or stolen. |
| expired_or_canceled_card | The card expired or was canceled. |
| charge_for_pending_refund_disputed | Refund disputed. |
| insufficient_funds, declined | Insufficient funds in Stripe account. |
| merchant_request | Merchant request issue. |
| unknown | Suggest retrying or contacting Stripe support. |
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