WordPress Import Tool Guide

OpenSRS Cloud Hosting is currently in closed beta and is available only to participating resellers. To sign up for Cloud Hosting, visit opensrs.com/hosting

The WordPress Import Tool allows you to migrate your existing WordPress website to our hosting platform quickly and securely. This guide will walk you through:

1. Exporting your site files via FTP or File Manager
2. Exporting your database via phpMyAdmin
3. Importing your WordPress site into our platform
4. Troubleshooting common migration issues

Step 1: Export Your Site Files

Using FTP

1. Connect to your current host using an FTP client.
2. Locate the root folder of your WordPress installation (often named public_html, www, web_root, or similar).
3. Download all files inside this folder to your computer.
4. Compress these files into a single .zip archive.

Using File Manager

1. Log in to your hosting control panel.
2. Open File Manager and locate the WordPress root folder.
3. Select all files inside this folder.
4. Compress them into a single .zip archive.
5. Download the .zip file to your computer.

Step 2: Export Your Database via phpMyAdmin

1. Log in to your hosting control panel and access phpMyAdmin.
2. Select your WordPress database.
3. Click Export and choose SQL format.
4. Save the exported .sql file to your computer.

Step 3A: Import During Order Creation

When placing a new hosting order, you can import an existing WordPress site as part of the site creation process.

1. During the order creation flow, select the option to import an existing WordPress site.
2. Upload your .zip site archive in the Upload Content section, and upload your .sql file in the Upload Database section.
3. Review the files listed and confirm by clicking Import.
4. Wait for the process to complete. Most imports complete in under 15 minutes, but larger sites may take longer.

Step 3B: Import Into an Existing Site

1. In the Hosting Manager, go to the Settings tab, and select Start Import.
2. Upload your .zip site archive in the Upload Content section, and your .sql file in the Upload Database section.
3. Review the files listed. Confirm by clicking Import.
4. Wait for the process to complete. Most imports complete in under 15 minutes.

Step 4: Troubleshooting Common Issues

Error: "We had an issue verifying DNS records."

File Size or Format Errors

• Ensure your .zip (site files) is under 1 GB and .sql (database) is under 250 MB.
• Only supported formats are: Site: .zip | Database: .sql, .sql.gz, .sql.zip

Background Tasks Blocking Import

• If other tasks such as site restore or reset are running, import functionality may not be available.
• Wait a few minutes and retry.
• If the issue persists, contact support.

Generic Error

• These indicate an unexpected failure. Retry the import.
• If the error continues, note the error message and reach out to support with details.

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