Storefront uses your OpenSRS account balance to cover the wholesale cost of every domain registration your customers place. When a customer checks out, Stripe collects the retail payment and deposits it into your bank account. OpenSRS separately debits the registration cost and the $0.75 processing fee from your reseller balance. If your balance runs out, new registrations fail, even when customers are paying successfully through Stripe.
Funds are added through the Reseller Control Panel (RCP), not through Storefront Manager.
How the two payment flows work
It's common for new resellers to assume that because Stripe is collecting money from customers, the balance issue takes care of itself. It doesn't — these are two completely separate financial flows.
Stripe handles the retail transaction: your customer pays, the money goes into your Stripe account, and Stripe pays it out to your bank. This happens entirely within your Stripe account and has nothing to do with your OpenSRS balance.
OpenSRS handles the wholesale transaction: every time a domain registration completes, OpenSRS charges your reseller balance the wholesale cost of that domain plus the $0.75 processing fee. If your balance is at zero, the registration fails regardless of what's happening in Stripe.
Think of your OpenSRS balance as working capital, the funds you need on hand to fulfill orders.
Check your current balance
Your Storefront Manager dashboard shows a warning when your OpenSRS account balance drops below $25. You can check your balance at any time in the Reseller Control Panel.
Add funds from the RCP
- Log in to the Reseller Control Panel.
- Navigate to Billing & Payments and select Add Funds.
- Enter the amount and click Next.
- Complete the payment process.
Add funds from Storefront Manager
When your balance drops below $25, a Check Funds button appears on your Storefront Manager dashboard. Clicking it redirects you to the RCP to complete the top-up. The button only appears when your balance is below the $25 threshold — go directly to the RCP to add funds at any other time.
How much to keep funded
There is no required minimum beyond the $10 needed to activate your Storefront. As a general rule, keep enough in your balance to cover a typical week of expected domain registrations. If your balance hits zero, new registrations fail until funds are added.
Troubleshooting
Orders are failing but my Stripe account is fine.
This is almost always a low or zero OpenSRS account balance. Check your balance in the RCP. If it's at or near zero, add funds and ask your customer to retry their order.
I added funds but orders are still failing.
Fund additions process immediately. If orders continue to fail after topping up, the issue may be with your Stripe connection rather than your balance. Check your Stripe account status in Settings → Payments in Storefront Manager.
The Check Funds button isn't showing on my dashboard.
The button only appears when your balance is below $25. Add funds directly through the RCP at any time.
Related articles
- OpenSRS and Storefront — How They Work Together
- Setting Up Stripe on Your Storefront
- Getting Started with Storefront
Questions? Contact OpenSRS Support.
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