Storefront Manager Account Overview

OpenSRS Storefront is a fully hosted, brandable e-commerce site that lets you start selling domains immediately. Storefront handles all the end-user billing on your behalf, allowing customers to pay by credit card using the OpenSRS payment gateway service. Customers manage their domains through a user-friendly Domain Manager, allowing them to deploy, manage, and renew the services provisioned through your Storefront.

Managing domains

  1. Log into Storefront Manager.
  2. Select the Domains tab.
  3. Choose the domain you wish to view from the list on the domains page.
  4. Review the domain status under the Domain details tab.
  5. All changes to the domain are listed under the Event log tab.

Managing customers in Storefront

You can view and manage your customers in Storefront Manager. The Customers tab displays a list of your customers and their last login date.

  1. Log into Storefront Manager.
  2. Select the Customers tab.
    customers tab.png
  3. A list of your customers is displayed with their last log-in date.  For a detailed view, click the customer name.
    customers overview.png
  4. After selecting a customer to view, Storefront Manager provides tools to help manage your customers.
    Customer toolsFunction
    Customer detailsContact details and password information can be found and updated here.
    DomainsA list of the customer's domains along with their status.
    Event logA list of changes made to this customer's account.
    Login as customerLog in to this customer's account.
    customer detailed view.png

Searching for a customer

You can search for specific customers using keywords in Storefront Manager.

  1. Log into Storefront Manager.
  2. Select the Customers tab.
    customers tab.png
  3. Type in your customer name in the search field.
    customers search.png

Customer details

  1. Log into Storefront Manager.
  2. Select the Customers tab.
    customers tab.png
  3. A list of your customers is displayed with their last log-in date.  For a detailed view, click the customer name.
    customers overview.png
  4. A list of your customers is displayed with their last log-in date.  For a detailed view, click the customer name.
    customers overview.png
  5. Upon selecting a customer, the customer details page is displayed.  Here, you can update the email address password, log in as the customer, and change the account status. customer details.png

Customer domains

  1. Log into Storefront Manager.
  2. Select the Customers tab.
    customers tab.png
  3. A list of your customers is displayed with their last log-in date.  For a detailed view, click the customer name.
    customers overview.png
  4. A list of your customers is displayed with their last log-in date.  For a detailed view, click the customer name.
    customers overview.png
  5. Click Domains to bring up a list of the customer's domains.  Select a Domain name to view its details.
    customer domains.png
  6. The domain details tab provides information
    domain details.png

Event Log

  1. Log into Storefront Manager.
  2. Select the Customers tab.
    customers tab.png
  3. A list of your customers is displayed with their last log-in date.  For a detailed view, click the customer name.
    customers overview.png
  4. Click Event log. The event log displays any customer activity within their account.
    customer event log.png

Order Management 

The Storefront Manager Orders page contains all your orders. You can customize views by applying filters.

Viewing Orders

  1. Log into Storefront Manager.
  2. Select the Orders tab.
    orders tab.png
  3. All orders are displayed on this page.
    Orders page toolsFunction
    Order IDView the details of an order.
    FiltersSort orders by their status.
    Export CSVCreate a CSV file of your orders to download.
    orders page.png

Understanding order statuses

Each order will have a status indicating its condition. 

  1. Log into Storefront Manager.
  2. Select the Orders tab.
    orders tab.png
  3. Each order has a status indicating its condition.
    Order StatusDefinition
    CompletedThe order was successful and completed.
    PendingThe order is pending.
    CancelledThe order has been canceled.
    FailedThe order has failed.
    Partially CompletedThe order has only been partially completed.
    Partially RefundedThe refund has not been fully completed.
    RefundedThe order has been refunded.
    order statuses.png

Orders page overview

The orders page shows all orders done by your customers, including date, amount, and status.

  1. Log into Storefront Manager.
  2. Select the Orders tab.
    orders tab.png
  3. Click the order ID.
    orders page.png
  4. You can review all order details under the Order Items tab.
    order items overview.png
  5. The Transactions tab will show you the order status.
    transaction status.png

Pricing Overview tab

Adjusting default pricing

  1. Log into Storefront Manager
  2. Click Pricing.
  3. Select Edit next to default pricing.
  4. Enter the desired markup percentage and save changes.
    storefront price markup.png

Adjusting rounding

  1. Log into Storefront Manager
  2. Click Pricing.
  3. Select Edit in the rounding section.
  4. Adjust the values that fit your needs and Save changes.
    rounding save changes.png

Adjusting add-on services

  1. Log into Storefront Manager
  2. Click Pricing.
  3. Select Edit in the add-on section.
  4. Adjust the pricing for add-on services and Save changes.
    addon services save changes.png

TLD pricing tab

Adjusting registration pricing 

  1. Log into Storefront Manager
  2. Click Pricing.
  3. Select TLD pricing, and click Manage, followed by Edit pricing.
  4. Adjust any pricing for the TLD and Save changes.
    registration and renewal pricing.png

Adjusting transfer pricing

  1. Log into Storefront Manager
  2. Click Pricing.
  3. Select TLD pricing, and click Manage, followed by Edit pricing.
  4. Adjust any pricing edits and Save changes.
    transfer pricing save changes.png

Adjusting renewal pricing

  1. Log into Storefront Manager
  2. Click Pricing.
  3. Select TLD pricing, and click Manage, followed by Edit pricing.
  4. Adjust any pricing for the TLD and Save changes.
    Renewal pricing.png

Adjusting redemption pricing

  1. Log into Storefront Manager
  2. Click Pricing.
  3. Select TLD pricing, and click Manage, followed by Edit pricing.
  4. Select Redemption and adjust any pricing edits, then Save changes.
    redemption pricing save changes.png

Bulk editing tools

Using bulk editing, you can modify the pricing for specific TLDs. 

  1. Log into Storefront Manager
  2. Click Pricing.
  3. Select TLD pricing and check TLDs to edit. Click Bulk edit followed by Edit pricing.  Confirm your changes by hitting Save changes.
    Note: Registration, renewal, transfer, and redemption pricing can be edited in bulk.
    multi domain selection.png

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