The OpenSRS Help Center has guides and domain resources available around the clock. When you cannot find the answer you need, the OpenSRS support team is available seven days a week through several channels. This article explains how to reach support, what details to prepare, and what accessibility options are available.
When to use each contact method
- Live chat — Fastest option for real-time help with account, billing, or domain questions.
- Ticket submission — Best for issues that require attachments, detailed context, or follow-up over time.
- Phone — Use when you need to talk through a complex issue or when chat and tickets are not practical.
- Knowledge base and status page — Check these first for self-serve answers and current service status.
Information to have ready
Before you contact support, gather the following so the advisor can help you quickly:
- Your OpenSRS reseller username or account ID
- The domain name or service the question is about
- Exact error messages, timestamps, or screenshots
- Steps you have already tried
Start a live chat
Live chat connects you with an OpenSRS advisor in real time.
Tip: Sign in to your account before starting a chat. The advisor can pull up your account faster, and you will not have to verify your identity manually.
- Go to support.opensrs.com and select Chat.
- Fill in the required details and select Start chat. Provide as much context as you can so the advisor can resolve your request quickly.
Contact information
| Channel | Details |
| Knowledge base | OpenSRS Knowledge Base |
| Ticket submission | Submit a ticket |
| Phone (North America) | 1-888-511-7284 |
| Phone (International) | +800-371-69922 |
| Service status | OpenSRS Status Page |
Teletypewriter (TTY) access
OpenSRS supports accessible communication for customers with hearing or speech impairments. When you call through a TTY device, a relay operator transmits your message to the OpenSRS advisor.
| Region | How to connect |
| United States and Canada | Dial 711 on your TTY device. |
| United Kingdom | Dial 18001, then the support line at +800-371-69922. |
| Australia | Visit accesshub.gov.au/about-the-nrs. |
Note: Email support is being transitioned to webforms.
Next steps
- Bookmark the status page. Check opensrsstatus.com before reporting a service issue.
- Search the knowledge base first. Many account, billing, and domain questions are answered in existing guides.
- Save phone and chat shortcuts. Add the support phone numbers and chat URL to your internal runbook so your team can reach OpenSRS quickly when needed.
Questions? Contact OpenSRS Support.