Deleting Email Domains

As a company administrator, you can delete any domain or mailbox in your company from either the Mail Administration Console (MAC) or the Reseller Control Panel (RCP). You can also remove an email domain that currently belongs to another reseller — without contacting Support — by publishing a DNS key on the domain. This article covers all three procedures.

What happens when you delete a domain

Deleting a domain removes the email service for that domain on your reseller account. If the domain still has mailboxes attached, you must either delete those mailboxes first or use the Cascade option to remove them as part of the deletion. Mail data tied to deleted mailboxes is not recoverable.

Before you begin

• Sign in with a company-level user account — domain-level admins cannot delete domains.
• Confirm you have a current backup or export of any mailbox data you need to keep.
• For cross-reseller moves, have access to the DNS records of the email domain you plan to transfer in.

Delete email domains in the MAC

1. Sign in to the Mail Administration Console (MAC).
2. In the left navigation pane under your company name, click Domains.
3. Select the checkbox next to each domain you want to delete.
4. Click Delete selected below the domains list. The count on the button reflects the number of selected domains.
5. Review the confirmation list. To remove the mailboxes in the selected domains at the same time, select Cascade.

   Note: If you do not select Cascade, you must delete the mailboxes in those domains before the domain deletion succeeds.

6. Click Delete to confirm.

Delete email domains in the RCP

1. Sign in to the Reseller Control Panel (RCP).
2. Click the Email domains tab.
3. Select the checkbox next to each domain to delete.
4. Click the Delete domains icon.
5. Click Delete to confirm.

Move a domain from another reseller

If a domain is already attached to another reseller's account on the same cluster, adding it to your account fails until the existing service is released. OpenSRS provides a self-serve DNS key that releases the domain automatically — you do not need to contact Support or the losing reseller.

Step 1: Obtain the DNS key

1. Sign in to the MAC as a company-level user.
2. Click your company name in the left column.
3. Open the Settings tab and find the DNS key under Basic settings.
4. Copy the key value.

Step 2: Publish the key on the domain

1. Sign in to the DNS provider that hosts the email domain.
2. Create a TXT record on the subdomain _osrs_he. For example, on example.com, the record host is _osrs_he.example.com.
3. Paste the DNS key as the TXT record value and save.
4. Wait for the record to propagate, then add the domain to your reseller account.

Next steps

• Verify the deletion — return to the Domains list in the MAC or Email domains tab in the RCP to confirm the domain no longer appears.
• Update DNS for the released domain — when moving a domain, remove or update the MX records that pointed to the previous reseller's cluster.
• Migrate mailbox data — if mail history must follow the domain to a new reseller, contact OpenSRS Support before publishing the DNS key.

Questions? Contact OpenSRS Support.