The Reseller Web Interface (RWI) gives you a single view of every domain transfer associated with your reseller account — inbound, outbound, pending, and historical. This article shows you where to find transfer records and how to read the status of each one.
Why the transfer view matters
Domain transfers move a registration between registrars. Each transfer passes through several states governed by the registry and ICANN, and the RWI surfaces every state change so you can act before timeouts elapse. Reviewing the transfer view regularly helps you catch pending owner confirmations, registry-side delays, and failed transfers before they affect your customers.
Before you begin
- RWI access. You need a Reseller Control Panel login with permission to view domain orders.
- Familiarity with transfer statuses. Review the table later in this article so you can interpret each state.
- The domain name or order ID (optional). Have these on hand if you want to look up a specific transfer.
Step 1: Open the transfer list
Transfers live under the domain orders section of the RWI.
- Sign in to the Reseller Control Panel.
- Navigate to Domains > Orders.
- From the order type filter, select Transfers. The list refreshes to show only transfer orders.
Step 2: Filter the list
Narrow the list to the records you care about.
- Use the Status filter to show only pending, completed, or cancelled transfers.
- Use the Date filter to limit the list to a recent window, such as the last 7 or 30 days.
- Optionally enter a domain name or order ID in the Search field to jump directly to one record.
Transfer direction
The Direction column indicates whether the transfer is inbound (into OpenSRS from another registrar) or outbound (away from OpenSRS). Outbound transfers initiated by the gaining registrar appear here as well.
Step 3: Read transfer status
Each transfer row shows a status. Use the table below to interpret what you see and what action to take.
| Status | What it means | What to do |
| Pending owner approval | The registrant must approve the transfer by clicking the link in the authorization email. | Resend the authorization email if the customer cannot find it. |
| Pending registry | The losing registrar or registry is processing the request. | Wait. Most registries complete within 5 days. |
| Completed | The transfer has finished and the domain is in your account. | No action needed. The domain is now under your management. |
| Cancelled | The transfer was cancelled by the customer, losing registrar, or due to timeout. | Review the reason. Resubmit the transfer if it failed in error. |
| Rejected | The losing registrar or registry rejected the request, often due to a lock or authorization code issue. | Confirm the auth code, ensure the domain is unlocked, and retry. |
Note: Transfer statuses are updated as the registry sends notifications. Some registries do not send progress updates between submission and completion.
Step 4: Open an individual transfer
Click any row to see the full transfer record, including:
- The transfer order ID and submission timestamp.
- The current registrant and admin contact details.
- The transfer authorization status and the email address the auth link was sent to.
- Any error messages returned by the registry.
From this detail page you can resend the authorization email, cancel a pending transfer, or contact OpenSRS Support if the transfer is stuck.
Next steps
- Search for any domain order, not just transfers. See Searching for Domain Orders in the RWI.
- Resolve a stuck transfer. If a transfer remains pending past the registry timeout, contact OpenSRS Support with the order ID.
- Bulk-monitor transfers. Use the RWI export to download a CSV of recent transfers for offline tracking.
Questions? Contact OpenSRS Support.
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