Contacting customer service
Our help center is always available with guides and domain resources. Should you be unable to find the answers you n...
Management and Extra Domain Settings
Domain forwarding with HTTP and HTTPS
The most crucial difference between Hypertext Transfer Protocol (HTTP) or Hypertext Transfer Protocol Secure (HTTPS)...
Viewing domain transfers in the RWI
The view transfers section allows you to view transfer requests in the classic reseller interface. These pages provi...
Searching for domain orders in the RWI
Our search reg system orders tool allows resellers to search for a domain order based on order ID or specific criter...
Designated Agent (DA)
Shortlink: opensrs.help/da When performing a change of registrant you can opt to perform the change independently o...
How to enable/disable Designated Agent (DA) for COR process
Shortlink: opensrs.help/enable-da The Change of Registrant process for gTLD domains now requires the approval from ...
Change of registrant (COR) for gTLD domains
Shortlink: opensrs.help/cor The change of registrant process which was temporarily suspended after the GDPR impleme...
Public Whois - Exposing contact information
Due to GDPR implementation, the registrant contact information is redacted in the public Whois and shows placeholder...
Differences Between Thin WHOIS vs Thick WHOIS
Thick Registry | Thin Registry | How Does This Affect Me? | Tucows Web WHOIS | Each time a WHOIS lookup is perfor...
Managing default domain settings
The default domain settings information in the reseller account will be used when registering new domains and ...
Registrant Verification process
The Registrant Verification (RV) process is a 15-day window during which a registrant must provide an affirmative re...
Contact privacy service
The contact privacy service hides the identity of a registrant for public WhoIs lookups on the domain. With cont...