Resellers can delete user accounts, whether it is a mailbox account, a filter account, or a forward-only account from the Reseller Control Panel or the Mail Administration Console. The deleted accounts can be restored for up to 30 days.
Note: There is currently a known issue in the reseller control panel where the below process of deleting email users does not complete and stays queued under the bulk jobs. Our developers are working on a permanent fix. Meanwhile, please submit all deletions through the Mail administration console(MAC).
Deleting users in the MAC
- Log in to the Mail Administration Console.
- In the navigation pane, under the domain name, click Users.
- Click the checkbox next to each of the users you want to delete. The number on the Delete selected button changes to reflect the number of users you selected.
- Click Delete selected.
- A confirmation dialog lists the users that will be deleted and asks you to confirm the deletion. Click Delete.
Deleting users in the Reseller Control panel
- In the Email section of the Reseller Control Panel.
- Click on the domain that has users that you want to delete.
- Click the checkbox next to each of the users you want to delete.
- Click on the Delete users icon.
- A confirmation dialog lists the users that will be deleted and asks you to confirm the deletion. Click Delete.
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