Releasing Messages from the Quarantine Spam Filter

The OpenSRS email filters quarantine messages that are identified as spam. Occasionally a legitimate email is tagged as spam by mistake. You can release one or more quarantined messages, and they are moved to the user's Inbox. This article shows how to release messages in both the Control Panel and the Mail Administration Console (MAC).

About releasing quarantined messages

Releasing a message removes it from quarantine and delivers it to the user's Inbox. This is useful when a wanted message has been filtered out incorrectly.

Release messages in the Control Panel

1. In the Email section of the Control Panel, navigate to the user whose spam messages you want to release.
2. Click the user name.
3. From the Actions list, choose Release Spam Messages. A list of quarantined messages appears.
4. Select the checkbox beside each message you want to release, or select the checkbox at the top of the list to select all displayed messages.
5. Click Release.

Release messages in the MAC

1. Log in to the Mail Administration Console (MAC).
2. In the navigation pane, under the domain name, click Users.
3. Click the user name whose spam messages you want to release.
4. Click the Release Spam tab.
5. Select the checkbox beside each message you want to release, or select the checkbox at the top of the list to select all displayed messages.
6. Click Release.

Next steps

• Manage spam settings at the company, domain, and mailbox levels
• Set the FilterMX host for Filter accounts

Questions? Contact OpenSRS Support.