Viewing Email user account statistics

Usage statistics are summaries of account usage and are displayed as graphs. Statistics are available can be viewed as a summary in graphical format, or as detailed snapshots in CSV format.

To view statistics in the Control Panel

1. In the Email section of the Control Panel, navigate to the user whose statistics you want to view.
For more information, see "Viewing Email user accounts"

2. Click the Analytics tab.

3. From the Logins drop-down list, choose the type of data that you want to view:

• Logins—POP3, IMAP4, and Webmail.
• Message Bytes—Inbound and relayed email, in KBs.
• Message Counts—Normal deliveries, spam deliveries, autoresponses, forwards, destination recipients, and outbound messages.
• Storage—Storage used in MBs.

4. Choose the interval that you want to view: Daily, Weekly, or Monthly.
The graph displays the data that matches your selections.

To view statistics in the MAC

1. Log in to the Mail Administration Console (MAC).
For more information, see "What is the MAC?"

2. In the navigation pane, under the domain name, click Users.

3. Click a user, and then click the Stats tab.

4. From the Interval drop-down list choose the time period for which you want to view statistics: day, week, or month.

5. From the Graph Type drop-down list choose the type of data that you want to view:

• Logins—POP3, IMAP4, and Webmail.
• Message Bytes—Inbound and relayed email, in KBs.
• Message Counts—Normal deliveries, spam deliveries, autoresponses, forwards, destination recipients, and outbound messages.
• Storage—Storage used, in MBs.

To view snapshots

1. Log in to the Mail Administration Console (MAC).

For more information, see "What is the MAC?"

2. Navigate to the domain or company whose stats you want to view, and then click the Stats tab.

3. From the Download CSV data drop-down list, choose the period that you want to view from the Daily Snapshots, Weekly Snapshots, or Monthly Snapshots section.

The data is downloaded to a CSV file.

4. To have daily domain snapshots emailed to one or more addresses, click the Settings tab, and in the Basic Settings section, enter the addresses in the Stats Mailout text field (separate each address with a comma), and then click Update.

Note: We do not recommend daily snapshots for large domains as the snapshot file may exceed the message size allowed by many SMTP servers.

Notes on snapshots

Daily snapshots are generated for the previous day; daily snapshots expire after 31 days.

Weekly snapshots are generated each Monday for the previous week; weekly snapshots expire after 1 year.

Monthly snapshots are generated on the 1st of the month for the previous month; monthly snapshots never expire.

Weekly and monthly snapshots have an extra column called that indicates how many days are in the period.

Weekly and monthly snapshots contain per-day averages for usage-based statistics (number of messages received). To get the total for the week or month, simply multiply the per day average by the number of days in the period.

For some values, the weekly and monthly snapshots just contain the last state of the mailbox (for example, if a mailbox was forwarded on the 30th, the monthly snapshot will show it in a forwarding state).

Snapshot data fields

The fields in the snapshot CSV files are as follows:

• username—The username/email address of the account. If the name is in brackets ( ), the user has been deleted.
• datapoints—The number of days in the snapshot period (this field is only present in week or month snapshots).
• account_type—The account type (mailbox, forward, filteronly, or alias)
• last_pop3—When the last POP3 access occurred.
• last_imap4—When the last IMAP4 access occurred.
• last_webmail—When the last Webmail access occurred.
• last_smtpin—When the last piece of email was received.
• last_smtprelay—When the last piece of email was sent.
• createtime—When the account was created.
• deletetime—When the account was deleted.
• quotasize—The maximum size of the user's quota (bytes).
• size—The current size of the user's quota (bytes).
• count—The current number of messages the user has.
• fonly—A value of 1 indicates the account does not have local delivery.
• forward—A comma-separated list of addresses the account forwards to.
• autoresponder—A value of 1 indicates that the account has an autoresponder enabled, otherwise empty.
• pop3_f—POP3 service: 1=enabled; 0=not enabled; negative number = suspended/administratively disabled
• imap4_f—IMAP4 service: 1=enabled; 0=not enabled; negative number = suspended/administratively disabled
• webmail_f—Webmail service: 1=enabled; 0=not enabled; negative number = suspended/administratively disable
• smtpin_f—Inbound mail service: 1=enabled; 0=not enabled; negative number = suspended/administratively disabled
• smtprelay_f—Outbound mail (relay) service: 1=enabled; 0=not enabled; negative number = suspended/administratively disabled
• workgroup—The ID of the workgroup to which the user belongs.
• in_size—The size of inbound mail delivered to the user (bytes).
• out_size—The size of mail sent by the user (bytes).
• in_ham—The number of non-spam messages delivered to the user.
• in_spam—The number of spam messages delivered to the user.
• autorespond_count—The number of times autoresponse messages were sent.
• forward_count—The number of messages forwarded via forwarding settings.
• out_rcpt_count—The number of destination recipients to which the user sent mail.
• out_msg_count—The number of messages sent from the user.
• pop3—The number of times the account was accessed via pop3.
• imap4—The number of times the account was accessed via imap4.
• webmail—The number of times the account was accessed via Webmail.
• denied—The number of times mail was deferred due to account maintenance.
• auth_password—The number of successful authentications where a password was used.
• auth_session—The number of successful authentications where a login token was used.
• storenum—The mailstore number the user is on.
• out_blocked—The number of messages the user attempted to send but that were blocked for containing spam or virus.