Email Company and Domain statistics and snapshots : OpenSRS Customer Support

Usage statistics are summaries of account usage and are displayed as graphs. Statistics are available at the company, domain, and user levels, and can be viewed as a summary in graphical format, or as detailed snapshots in CSV format.

Snapshots provide very detailed information about every user in a domain or company for a specific time period, for example, the account type, the quota size, the number of times the account was accessed, and the number of messages currently in the account. Snapshots are available at the Company and Domain levels and can be downloaded in CSV format or emailed daily to one or more email addresses.

Viewing statistics in the Control Panel

To view statistics in the Control Panel

1. In the Email section of the Control Panel, navigate to the company or domain whose statistics you want to view, and then click the Analytics tab.

2. From the User drop-down list, choose the type of data that you want to view:

Users—Mailboxes, forward only/mailing list, filter only, and alias.
Logins—POP3, IMAP4, and Webmail.
Message Bytes—Inbound and relayed email, in KBs.
Message Counts—Normal deliveries, spam deliveries, autoresponses, forwards, destination recipients, and outbound messages.
Storage—Storage used in MBs.

3. Choose the interval that you want to view: Daily, Weekly, or Monthly.
The graph displays the data that matches your selections.

Viewing snapshots in the Control Panel

To view snapshots in the Control Panel:

In the Email section of the Control Panel, navigate to the company or domain whose statistics you want to view, and then click the Analytics tab.
Choose the interval that you want to view: Daily, Weekly, or Monthly.
From the Choose snapshot to download drop-down list, choose the period that you want to view.
The data is downloaded to a CSV file.

Viewing statistics in the MAC

To view statistics in the MAC:

Log in to the Mail Administration Console (MAC).
Navigate to the domain or company whose stats you want to view, and then click the Stats tab.
From the Interval drop-down list choose the time period that you want to view: day, week, or month.
From the Graph Type drop-down list choose the type of data that you want to view:

Users—Mailboxes, forward only/mailing list, filter only, and alias.
Logins—POP3, IMAP4, and Webmail.
Message Bytes—Inbound and relayed email, in KBs.
Message Counts—Normal deliveries, spam deliveries, autoresponses, forwards, destination recipients, and outbound messages.
Storage—Storage used in MBs.

Viewing snapshots in the MAC

To view snapshots in the MAC

Log in to the Mail Administration Console (MAC).
Navigate to the domain or company whose stats you want to view, and then click the Stats tab.
From the Download CSV data drop-down list, choose the period that you want to view from the Daily Snapshots, Weekly Snapshots, or Monthly Snapshots section.
The data is downloaded to a CSV file.
To have daily domain snapshots emailed to one or more addresses, click the Settings tab, and in the Basic Settings section, enter the addresses in the Stats Mailout text field (separate each address with a comma), and then click Update.
Note: We do not recommend daily snapshots for large domains as the snapshot file may exceed the message size allowed by many SMTP servers.

Notes on snapshots

Daily snapshots are generated for the previous day; daily snapshots expire after 31 days.
Weekly snapshots are generated each Monday for the previous week; weekly snapshots expire after 1 year.
Monthly snapshots are generated on the 1st of the month for the previous month; monthly snapshots never expire.
Weekly and monthly snapshots contain per-day averages for usage-based statistics (number of messages received). To get the total for the week or month, simply multiply the per day average by the number of days in the period.
For some values, the weekly and monthly snapshots just contain the last state of the mailbox (for example, if a mailbox was forwarded on the 30th, the monthly snapshot will show it in a forwarding state).

Snapshot data fields

The fields in the snapshot CSV files are as follows:

Field	Description
username	The username/email address of the account. If the name is in brackets ( ), the user has been deleted.
datapoints	The number of days in the snapshot period (this field is only present in week or month snapshots).
account_type	The account type (mailbox, forward, filteronly, or alias)
last_pop3	When the last POP3 access occurred.
last_imap4	When the last IMAP4 access occurred.
last_webmail	When the last webmail access occurred.
last_smtpin	When the last piece of email was received.
last_smtprelay	When the last piece of email was sent.
createtime	When the account was created.
deletetime	When the account was deleted.
quotasize	The maximum size of the user's quota (bytes).
size	The current size of the user's quota (bytes).
count	The current number of messages the user has.
fonly	A value of 1 indicates the account does not have local delivery.
forward	A comma-separated list of addresses the account forwards to.
autoresponder	A value of 1 indicates that the account has an autoresponder enabled, otherwise empty.
pop3_f	POP3 service: 1=enabled; 0=not enabled; negative number = suspended/administratively disabled
imap4_f	MAP4 service: 1=enabled; 0=not enabled; negative number = suspended/administratively disabled
webmail_f	Webmail service: 1=enabled; 0=not enabled; negative number = suspended/administratively disable
smtpin_f	Inbound mail service: 1=enabled; 0=not enabled; negative number = suspended/administratively disabled
smtprelay_f	Outbound mail (relay) service: 1=enabled; 0=not enabled; negative number = suspended/administratively disabled
workgroup	The ID of the workgroup to which the user belongs.
in_size	The size of inbound mail delivered to the user (bytes).
out_size	The size of mail sent by the user (bytes).
in_ham	The number of non-spam messages delivered to the user.
in_spam	The number of spam messages delivered to the user.
autorespond_count	The number of times autoresponse messages were sent.
forward_count	The number of messages forwarded via forwarding settings.
out_rcpt_count	The number of destination recipients to which the user sent mail.
out_msg_count	The number of messages sent from the user.
pop3	The number of times the account was accessed via pop3.
imap4	The number of times the account was accessed via imap4.
webmail	The number of times the account was accessed via Webmail.
denied	The number of times mail was deferred due to account maintenance.
auth_password	The number of successful authentications where a password was used.
auth_session	The number of successful authentications where a login token was used.
storenum	The mailstore number the user is on.
out_blocked	The number of messages the user attempted to send but that were blocked for containing spam or virus.

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