Manage email administrators in the control panel

Email administrators are users that have a higher access level to manage email accounts.

Email administrator roles


Performs all functions of a domain administrator in all domains within their company and can edit their company information and suspend users. They can also add or remove domains and create and assign administrators, including Company mail, Company read-only, Company token-only, and Company views admins. Only the OpenSRS support team can assign an account to be a company admin. 

Company Mail Can view everything that a company administrator can but can only edit mailbox settings. They cannot create or delete mailboxes or edit domain settings.
Company Mail2 Similar to company_mail administrator, but cannot change passwords or generate login tokens.
Company Read Only It can view everything that a company administrator can but cannot make changes.
Company Token Only Can generate SSO tokens for users in any domains in their company. This is their only responsibility; they cannot view or change settings for domains or users.
Company View Can view all domains in the company and can make non-billable changes to mailboxes and domains, but they cannot create or delete mailboxes or domains.
Workgroup Creates deletes and manages mailboxes within any workgroups for which they are administrators.
Domain Performs all functions of a workgroup administrator. Also, they can add and remove workgroups and workgroup administrators, as well as, manage and brand their domain.
Domain Mail Manages mailboxes within the domain for which they are administrators. Typical tasks may be changing passwords, setting forwarding, adding or removing aliases, and setting autoresponders.

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Creating email administrators in the Control Panel 

To create an email administrator or assign an administrator to a domain:

  1. Locate the user that you want to administer the domain.
  2. Click the user name.
  3. From the Actions drop-down list, choose Change admin level.
  4. From the Role drop-down list, choose Domain.
  5. In the Domains text box, enter the name of the domain that the user is allowed to administer. To add additional domains, click the plus sign (+) to display additional text fields.
  6. Click Save.

Note: When the user logs in, if they are allowed to administer more than one domain, they will see a drop-down list of the domains at the top of the navigation pane. This will enable them to switch from one domain to another without having to log out of one domain and then log in to another one.

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Managing email administrators in the Control Panel

To view all of the users in your company that have admin privileges in the Email tab of the Reseller Control Panel, click Admins. On the Admins tab, you can see a list of all of the users in your company that have admin privileges.

You can use filters to narrow your search based on the user name and the type of administrators that you want to see. You can enter all or part of the user name in the text box, and you can use an asterisk (*) wildcard character to represent part of the name or a question mark (?) to represent a single character.

In the reseller control panel, you can also click Advanced filtering and click the appropriate checkboxes to select the admin types (company, company view, domain, domain mail, etc.), and then click Apply filters.

In the resulting list, the user's column displays the user names that match your search criteria, and the roles column shows the type of administrator that each one is. The controls column shows the area of responsibility that the admin controls.

For example, if the user has domain admin privileges, the role column will show domain, and the controls column will show the name of the domain that this user can administer.

If the user has workgroup admin privileges, the roles column will show workgroup, and the controls column will show the domain to which the workgroup belongs, followed by the name of the workgroup. For instance, '' indicates that the user has workgroup administrator privileges for the workgroup called staff in the domain called

You can click on any of the users on the list to go to the page where you can manage that user.

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Deleting administrators in the Control Panel

Warning: If you delete an admin from the Admins tab, you delete the entire user account, not just the admin privileges. If you want to remove only the user's admin privileges, click the user name to view it, and then change the Admin Role setting to none.

  1. In the Email section of the Control Panel on your company page, click the Admins tab.
  2. Click to put a checkmark in the box beside each administrator that you want to delete.
  3. Click Trash can icon at the top of the page.
  4. In the confirmation pop-up window, check that the right users are listed and click Delete.

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