With the launch of our new Storefront product, we have compiled the most common questions you may have.
Storefront Configuration
| Question | Answer |
| How do I log in? | You can navigate to the login page from the Reseller Control Panel (RCP) or by visiting the Storefront Manager login page. The login credentials are the same username and password used for the RCP. |
| Can I change the hostname from the default (username.shopco.com)? | Yes, custom hostnames are supported. |
| How do I update my branding? | You can customize your Storefront branding in the settings. Check out our detailed video on this. You can customize:
|
Payments
To successfully activate your Storefront, please ensure your OpenSRS account balance is above $10.
| Question | Answer |
| What is Stripe, and why do I have to sign up for a Stripe account? | Stripe is a third-party payment processing platform that provides various features. You must have your own Stripe account in order to collect payments. Please see our Setting Up Your Stripe Direct guide. |
| When do I get paid, and how does it work? | Payments are made directly to your linked bank account through Stripe at the time of the sale. We do not distribute a portion of the earnings; you receive the full amount. We only deduct the transaction cost and a $0.75 processing fee from your OpenSRS account balance. |
| Are there any forms for taxes to worry about? | You can set custom tax rates, and taxes will be automatically applied to eligible orders placed through your Storefront. Please note that you are responsible for collecting and remitting taxes. To define your tax rules, navigate to the Pricing tab and click on Taxes, where you can add tax rules based on countries and states/provinces. You'll also need a valid Tax ID or VAT number. Click here to learn more about configuring Tax rules for your Storefront. |
| Are there any fees for Storefront? | Storefront is included free with your OpenSRS account. There are no monthly or annual fees; instead, there is a processing fee of $0.75 for each order. |
Products/Pricing
| Question | Answer |
| What products can I sell? | You can sell a selection of domain names along with Contact Privacy protection. |
| What top-level domain extensions (TLDs) are supported? | Please see the List of Storefront TLDs currently offered. |
| How does pricing work? | You can set your default (global) pricing, which will automatically mark up every TLD in your store by a specified percentage. You also have the option to enable “pretty pricing,” ensuring that each price ends at .99 or .00. To customize pricing for individual TLDs, navigate to the TLD tab, where you can either:
Keep in mind that any TLDs with custom pricing will not be affected by your default pricing settings. |
Orders
| Question | Answer |
| How do customers pay? What payment methods are supported? | Customers pay via credit card. Storefront accepts all major credit cards, including Visa, Mastercard, American Express, JCB, Union Pay, and others. |
| What will my customers see on their credit card statements? | When a customer makes a payment through Stripe, their bank statement may not show "Stripe." Instead, it will likely display the branding name of your Storefront. |
| How can I see orders? | The Storefront displays complete information about all orders and transactions on the dashboard, which appears on the Storefront Manager home screen and under the Orders tab. |
Customers
| Question | Answer |
| Can I log in as a customer, and what can I do if I need to provide support? | Yes! Resellers can log directly into their customers’ accounts to provide customer support. You can help by updating their DNS settings and changing their WHOIS data and domain settings. From Storefront Manager, you can look up a user, edit details, and send a password reset email if required. |
| How do my users log in? | Your customers can log in with a username and password once they’ve created their account. |
| Can I manage my customers' domains and/or DNS? | Yes. If your users use the provided ShopCo DNS, then you can log in as your user and manage DNS right in the interface. |
Legacy
| Question | Answer |
| I’m currently using the existing OpenSRS Storefront. When can I use the new Storefront? | We’re working to get the updated Storefront to feature parity so that existing users can be moved over. We’ll provide further information on timelines and what’s needed to migrate to the new Storefront soon. In the meantime, you can check out the new Storefront and even get ready by setting up your Stripe account and Storefront settings, like branding and pricing. You won’t be able to activate it just yet, but we know that you and your customers will be excited to take advantage of the new interface as soon as possible. |
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