OpenSRS Cloud Hosting is currently in closed beta and is available only to participating resellers. To sign up for Cloud Hosting, visit opensrs.com/hosting
Every hosting site displays a status in the Hosting Manager that reflects its current state. This article explains what each status means and what actions are available to you.
Site Reset wipes your site's container and reprovisions it from a clean install, either on your current template or the latest available one. Use it to recover from a broken, compromised, or misconfigured site, or simply to start over, without cancelling your order or losing your domain and plan setup.
Reset vs. Restore: which one do you need
Reset and Restore solve different problems and it's worth knowing which one you actually need before using either. Restore rolls your site back to a specific earlier backup snapshot: your files and database return to exactly how they looked at that point in time, and everything else about the install stays the same. It lives on the Backups tab, where each of your retained snapshots has its own Restore link.
Reset doesn't roll back to a point in time. It wipes the site completely and reprovisions a brand new install from a template, generating new WordPress admin, database, and SFTP credentials in the process. Nothing from the old site carries over unless you take a backup first.
Use Restore when you have a good recent backup and just need to undo a specific change. Use Reset when there's no good backup to fall back on, the problem is deeper than a backup restore would fix (for example, malicious files that a restore would just reintroduce), or you want a genuinely clean slate.
Before you reset your site
A reset is irreversible once confirmed, so it's worth knowing exactly what changes.
Wiped: every site file and the entire database, including posts, pages, plugins, themes, uploads, and configuration.
Preserved: your plan, your domain and DNS settings, and any backups you already have. A reset does not delete existing backups.
Regenerated: your WordPress admin username and password, database username and password, and SFTP username and password are all replaced with new ones as part of the reset.
You can reset a given site once per hour.
How to reset your site
- Open the site from your site list in the Hosting Manager.
- Select the Settings tab.
- In the Reset Site card, select Reset.
- Choose which template version to reset to: your site's current version, or the latest available. The current version is selected by default, and you'll see a warning if you choose a different one.
- If you'd like a safety net, choose to take a backup immediately before the reset runs.
- Confirm you understand the reset is permanent, then complete the confirmation step to start it.
What happens after you confirm
The reset runs in the background; you'll see its progress on the site while it's queued, in progress, and once it completes or fails. If a reset fails partway through, the site automatically rolls back to its last working state rather than being left broken.
Once the reset completes, get your new credentials from the Connectivity tab: SFTP host, username, and a prompt to set a new password, plus your database username and password. Your WordPress admin login can be reached from the WP Admin quick link on the Overview tab.
Troubleshooting
Should I restore from a backup or reset my site?
If you have a recent backup from before the problem started, try restoring from it first since it keeps your site's history intact. Reset for anything a backup can't fix, or when you want a completely clean start.
Where do I find my new SFTP and database credentials after a reset?
On the Connectivity tab. SFTP passwords aren't displayed for security reasons, so select Set Password to create a new one. Your database username and password are shown there too, with an option to reveal or copy them.
Can I stop or undo a reset once it's started?
No. Once you confirm, the reset runs to completion and can't be reversed. The only automatic rollback is if the reset process itself fails, in which case the site returns to its last working state rather than your pre-reset content.
Will resetting change my domain or plan?
No. Your domain, DNS settings, and plan stay exactly as they were. Only the site's files, database, and credentials change.
Related articles
This document contains confidential and proprietary information intended solely for the use of OpenSRS Cloud Hosting Customers. Unauthorized distribution, reproduction, or disclosure of any part of this document is strictly prohibited.
How helpful was this article?
Thanks for your feedback!
Do you still need help? If so please submit a request here.