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The Event Log gives you a chronological record of what has happened on your sites and account: who did what, when, and whether it succeeded. Use it to confirm a change went through, check the timing of a backup restore, or troubleshoot an issue yourself before contacting support. Every hosting account includes a log for each site and a combined log across your whole account, both searchable and exportable.
How the Event Log relates to site statuses and notifications
The Event Log is the record everything else draws from. Status tags on your site list, the notification bell, and the running-jobs queue all read from the same underlying event data described in this article, but they are a separate capability that surfaces a subset of events in real time as banners and alerts rather than as a searchable list. That layer is still in development and is not covered in this article. If you are looking for live status indicators on your site list rather than a historical record, a future article will cover that once it ships.
Viewing the Event Log for a site
- Open the site from your site list in the Hosting Manager.
- Select the Event Log tab in the site detail view.
This shows every event for that site, most recent first, going back up to two years.
Viewing the Global Event Log
- Select the notifications icon in the top right of the Hosting Manager.
- In the Latest Events panel, select View Event Log History.
The Global Event Log combines events from every site in your account into a single reverse-chronological list, alongside account-level events like logins. Each row shows which site it belongs to; account-level events show a dash instead of a site name.
What an event entry shows
| Field | What it tells you |
|---|---|
| Site | Which site the event belongs to. Shown as a dash for account-level events like logins. Only appears in the Global Event Log, since the site-level log is already scoped to one site. |
| Event | The event type, shown exactly as the system logs it, for example domain.add or certificate.renew. |
| User | Who or what triggered the event: your username, or System for automated actions. |
| Start time / End time (UTC) | When the action began and finished. |
| Result | Success or Failed. |
| Description | Extra context: the specific value involved (a domain name, a username), or the error message if the action failed. Blank when there is nothing more to add. |
Filtering and searching the log
Both the site-level and Global Event Log include search, filter, and column controls in the table toolbar. Filters support the following, and can be combined:
- Date range
- Action type
- Result (Success or Failed)
- Initiator
Exporting the log
- Select the export icon in the table toolbar.
- In the Export Event Log window, choose an export option: Full event log, Event log with current filters applied, or Current view only.
- Choose a format: Comma delimited, Semicolon delimited, or Tab delimited.
- Select Export.
Exporting can take a few minutes to generate, especially for a full event log on an account with a long history.
Event types tracked
The tables below list the event types confirmed so far, grouped by where the event applies. Each appears in the Event column exactly as shown.
Account-level events
| Event | Logged when |
|---|---|
| account.authentication | You authenticate against your account, successfully or not. |
| account.login | You log into the Hosting Manager, successfully or not. |
Site-level events
| Event | Logged when |
|---|---|
| order.create | A new hosting order is placed. |
| site.create | A new site is set up, whether by quick start, advanced setup, or import. |
| backup.create | An automatic or manual backup completes. |
| site.import | An existing site is imported into the Hosting Manager. |
| sftp.password.modify | Your SFTP password is updated. |
| sftp.connection | An SFTP connection is established or attempted. |
| domain.add | A domain is added to the site. |
| certificate.provision | An SSL certificate is issued for a domain. |
| certificate.renew | An SSL certificate is renewed. |
| wpadmin.login | You're logged automatically into WordPress admin from the Hosting Manager. |
| phpmyadmin.login | You're logged automatically into phpMyAdmin from the Hosting Manager. |
Retention
Events are kept for two years and then purged automatically. If you delete a site, its event log is kept for 30 days after deletion so the history is still there if you restore the site within that window.
Troubleshooting
Why can't I find an event I know happened?
Check that your date range filter covers the right period. Events older than two years are purged and no longer appear.
Why does an event show no user, or show System instead?
Actions triggered automatically, like a scheduled backup or a certificate renewal, are logged under System because you didn't initiate them directly.
My export is taking a few minutes. Is that normal?
Yes. Larger exports, especially a full event log, can take a few minutes to generate. Try a smaller scope like Current view only if you need it faster.
I restored a deleted site. Is its old event history still there?
Yes, as long as you restored it within 30 days of deletion. After that window, the site and its log are purged for good.
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