A customer's website or email stopped working
When a customer tells you their website is down or their email has stopped arriving, the cause is nearly always DNS....
Troubleshooting Guides
An order or registration failed
An order passes through two separate money gates, and resellers often check only one. Stripe collects payment from y...
A customer can't log in or is locked out
Three questions settle nearly every lockout: is the account suspended, is two-factor authentication involved, and wa...
A domain import didn't finish
Most import failures are decided before the batch ever runs. A domain has to be eligible, and the batch detail page ...
Legacy Platform Migration Guide
OpenSRS is moving all resellers from the original Storefront system (Legacy Storefront) to the new OpenSRS Storefron...
A customer was charged the wrong price
A price is assembled in layers. Your cost sets the floor, markup or a custom per-TLD price sets the retail figure, a...
My Storefront won't activate or go live
Activation is gated on three setup steps, and the Activate button is a readout of that checklist rather than somethi...
A DNS template didn't apply
A template applies once, at the moment a domain is registered. It is not an ongoing link between the template and th...
A customer didn't receive an email
When investigating why a customer did not receive an email, follow these three steps in order: determine if the emai...
My storefront looks broken after a change
Custom code is almost always the cause. A