Cloud Hosting FAQs

What is early access?

Early access is our initial release stage, where we evaluate and optimize our hosting environment ahead of a wider launch.

How long will early access last?

We expect to remain in early access until at least late 2026. We'll communicate any changes to the timeline as they develop.

How do I sign up to participate in the beta?

You can learn more and apply for early access at http://opensrs.com/hosting

What is expected from me during the beta?

To get the most out of the program (and help us improve the product), we ask that you:

• build and go live with at least one production site on the platform (the more sites, the better)
• share feedback on your experience by emailing cloudhosting@opensrs.com
• complete one quarterly survey, each taking roughly 10–15 minutes
• join one 30-minute call with the Product Team at some point during the early access period

Where can I find a copy of the Hosting Services Agreement?

You can read and download a copy of the agreement at opensrs.com/resources/documentation/

How do I get started?

See: Quick Start Guide.

What is OpenSRS Cloud Hosting?

OpenSRS Cloud Hosting is a container-based serverless reseller hosting solution built on AWS. Each website runs in its own isolated container, giving you the scalability of AWS with reduced complexity, so you can cut costs and admin overhead, focus on your core business, and deliver a better experience for your customers.

What kinds of websites or applications can I host?

We currently support WordPress and offer a CMS-free application type. We have plans to expand to additional frameworks in the future.

See: Application Types

Are there any usage limits for early access?

There are currently no limits on bandwidth or traffic per site. Usage is monitored to help inform future policies.

Where are your servers located?

In North America (AWS US-East-1).

Who powers your hosting infrastructure?

Amazon Web Services (AWS).

What versions of Apache and PHP are being used?

Versions vary by application. You can find the specific details for each site in the Hosting Manager.

See: Hosting Manager Overview

Are sites backed up?

Yes. Sites are automatically backed up daily and backups are retained for 5 days. You can restore from any backup with one click from the Hosting Manager.

See: Backup & Restore Guide

Can I migrate my existing websites to OpenSRS Cloud Hosting?

Yes. You can migrate existing sites manually or using the WordPress Import Tool.

See: WordPress Import Tool Guide

How many websites can I host?

Each early access participant can host up to 50 sites for free.

Do domains have to be on my OpenSRS account to use OpenSRS Cloud Hosting?

No. Your domains can be registered with any registrar or reseller account. You only need to update their DNS records to point to OpenSRS Cloud Hosting.

Can I use domains from any domain manager?

Yes. Copy the DNS records we provide into whichever domain manager your domain uses.

Is my website secure?

Yes. We apply a Let's Encrypt SSL certificate to each order automatically and free of charge.

Can I install my own SSL?

Not at this time.

What kind of databases are available?

Each site is provisioned with a MySQL database, administered through phpMyAdmin. Access credentials are available in the Hosting Manager.

See: Hosting Manager Overview

Can I SFTP files into WordPress sites I create on Tucows Hosting?

Yes. SFTP access is available.

See: SFTP Guide

Can I work on my website before moving the DNS records to point to OpenSRS?

Yes. Each site is provisioned with a default domain you can use to build and test before updating your DNS.

See: Draft Mode Guide

If I need a module enabled, would you be able to help me with this?

Not at this time.

Are there any limits to the number of files, processes, accesses or bandwidth on my website?

There are currently no limits on files, processes, or bandwidth. Usage data collected during the beta will inform whether limits are needed in the future.

Are my servers shared?

No. Each site runs in its own isolated set of containers, completely separate from other customers and websites.

What will this cost me?

You will not be charged for up to 50 WordPress websites until at least December 31, 2026.

What will this cost eventually?

Pricing hasn't been finalized yet. When it is, we'll give all early access participants plenty of notice before any charges take effect.

Will I be notified before I am charged for any services?

Absolutely. We will provide ample notice before any billing changes take effect.

How will I get support during the early access?

You can reach support by emailing cloudhosting@opensrs.com.

Is there a public roadmap available?

Not at this time. Priorities are still evolving based on your feedback. Once a roadmap is available, it will be published.

What is the estimated Time to Live (TTL) for the application to be deployed, and SSL/TLS issued?

Initial site deployment typically takes 5–10 minutes.

SSL/TLS issuance takes an estimated 2–4 hours.

See: Draft Mode Guide

How long does it take for my hosting DNS records to propagate?

DNS propagation can take up to 24 hours, though it often completes sooner depending on your nameservers.

Why did my order fail?

If your order fails, please reach out to support by emailing cloudhosting@opensrs.com.

Do you provide fully managed WordPress hosting?

We don't provide fully managed hosting at this time.

Is email included in your hosting packages?

Email is not included with any hosting package. For email hosting, we recommend our Hosted Email solution.

How do I provide feedback?

You can share feedback through our surveys, calls with our Product Team, or by emailing cloudhosting@opensrs.com.

We encourage your participation - your input directly shapes the direction of the product.

When is support available?

Our support team targets a 48-hour response time.